ICT SUPPORT ENGINEER
Entity
Aga Khan University Hospital
Location
Kampala, Uganda
Introduction
Applications are invited from appropriately qualified candidates for the position of ICT Support Engineer, Outreach Medical Centers, Kampala, Uganda
Reporting to the System Administrator, the ICT Support Engineer will ensure effective on-going support for all systems in use at the Outreach Medical centers, Kampala.
Responsibilities
Liaise with support section coordinator to ensure proper support of outreach centers by making routine checks and connecting.
Learn all the systems, hardware and networks that ICT support within the institution.
Routine computer maintenance, check on hardware status, user utilization and stabilization, one on one guidance on queries arising from the users about the HIMS module features that the users may require guidance on.
Coordinating with other support engineer to come up with proper usual and usual problems analysis and find proper resolutions.
Installation of HIMS software on all end user PCS, making sure that the end user PCS are pointing to the right server for Auto updating and performing routine manual updates on local PCS as caser may be.
Actively participate in Audio Visual support services to ensure continuity of the service when the Audio Visual Technician is off campus.
Ensuring that Hardware for end users was properly distrusted, upgraded as case may be, to users in readiness for implementation of HIMS, and give a complete inventory documentation to the helpdesk officers for filling and updating.
Ensuring that the support teams premises is neat and all equipment well labelled and status of why the equipment is held in the office updated on the helpdesk.
Requirements
Applicants for the position should have a Diploma in Information Technology or its equivalent. S/he should have experience in ICT and audiovisual support. Successful candidate should demonstrate good interpersonal relations and communication skills, as well as excellent organizational skills.
To Apply
Applications together with detailed Curriculum Vitae, names of three referees, telephone contact, e-mail address and copies of certificates and testimonials should be sent to the Manager, Recruitment, Aga Khan University Hospital, Nairobi. P. O. Box 30270-00100, NAIROBI or by email to hr.recruitment@aku.edu . Applications by email are preferred. Please indicate the title of the position on your application.
Applications should be submitted latest by February 2, 2020
Learn more...
19/01/2020
ICT SUPPORT ENGINEER
Entity
Aga Khan University Hospital
Location
Kampala, Uganda
Introduction
Applications are invited from appropriately qualified candidates for the position of ICT Support Engineer, Outreach Medical Centers, Kampala, Uganda
Reporting to the System Administrator, the ICT Support Engineer will ensure effective on-going support for all systems in use at the Outreach Medical centers, Kampala.
Responsibilities
Liaise with support section coordinator to ensure proper support of outreach centers by making routine checks and connecting.
Learn all the systems, hardware and networks that ICT support within the institution.
Routine computer maintenance, check on hardware status, user utilization and stabilization, one on one guidance on queries arising from the users about the HIMS module features that the users may require guidance on.
Coordinating with other support engineer to come up with proper usual and usual problems analysis and find proper resolutions.
Installation of HIMS software on all end user PCS, making sure that the end user PCS are pointing to the right server for Auto updating and performing routine manual updates on local PCS as caser may be.
Actively participate in Audio Visual support services to ensure continuity of the service when the Audio Visual Technician is off campus.
Ensuring that Hardware for end users was properly distrusted, upgraded as case may be, to users in readiness for implementation of HIMS, and give a complete inventory documentation to the helpdesk officers for filling and updating.
Ensuring that the support teams premises is neat and all equipment well labelled and status of why the equipment is held in the office updated on the helpdesk.
Requirements
Applicants for the position should have a Diploma in Information Technology or its equivalent. S/he should have experience in ICT and audiovisual support. Successful candidate should demonstrate good interpersonal relations and communication skills, as well as excellent organizational skills.
To Apply
Applications together with detailed Curriculum Vitae, names of three referees, telephone contact, e-mail address and copies of certificates and testimonials should be sent to the Manager, Recruitment, Aga Khan University Hospital, Nairobi. P. O. Box 30270-00100, NAIROBI or by email to hr.recruitment@aku.edu . Applications by email are preferred. Please indicate the title of the position on your application.
Applications should be submitted latest by February 2, 2020
Learn more...
About the Job:
The IT manager is responsible and accountable for the smooth running of computer systems within the limits of requirements, specifications, costs and timelines. They supervise the implementation and maintenance of the company’s computing needs.
And will be responsible for supporting the organization’s IT infrastructure, requires 30% frequent travels upcountry. The position is based in Kampala, Uganda.
Key Responsibilities:
Manage information technology and computer systems
Plan, organize, control and evaluate IT and electronic data operations
Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
Design, develop, implement and coordinate systems, policies and procedures
Ensure security of data, network access and backup systems
Act in alignment with user needs and system functionality to contribute to organizational policy
Identify problematic areas and implement strategic solutions in time
Audit systems and assess their outcomes
Preserve assets, information security and control structures
Handle annual budget and ensure cost effectiveness
Identifying and acting on opportunities to improve and update software and systems
Running and sharing regular operation system reports with senior staff
Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
Identifying opportunities for team training and skills advancement
Minimum Qualifications:
A Bachelor’s degree in Computer Science or a related discipline
Possession of CCNA, MCSE, MCITP or any relevant professional certification an added advantage
About Samasource:
25% of the Fortune 50 trust Samasource to deliver secure, high-quality training data and validation for the technology teams driving humanity forward. From self-driving cars to smart hardware, Samasource fuels AI. Founded over a decade ago, we’re experts in image, video and sensor data annotation and validation for machine learning algorithms in industries including automotive, navigation, AR/VR, biotech, agriculture, manufacturing, and e-commerce. Our staff are driven by a mission to expand opportunity for low-income people through the digital economy, and our social business model has helped lift over 50,000 people out of poverty.
Check us out on the BBC!
Samasource Press Page
Our Culture:
Samasource is quite unique. We are a technology company with a social mission. People that thrive in a high growth environment, love working on the bleeding edge of technology, and really care about having a positive impact on the world are a great fit for the Samasource culture. Our core values are grit, integrity, humanity, and GTD (Get Things Done).
At Samasource, we pride ourselves in being a diverse and equal opportunity employer.
Learn more... https://samasource.applytojob.com/apply/u8022Qo4ga/IT-Manager
18/01/2020
Full timeContract
About the Job:
The IT manager is responsible and accountable for the smooth running of computer systems within the limits of requirements, specifications, costs and timelines. They supervise the implementation and maintenance of the company’s computing needs.
And will be responsible for supporting the organization’s IT infrastructure, requires 30% frequent travels upcountry. The position is based in Kampala, Uganda.
Key Responsibilities:
Manage information technology and computer systems
Plan, organize, control and evaluate IT and electronic data operations
Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
Design, develop, implement and coordinate systems, policies and procedures
Ensure security of data, network access and backup systems
Act in alignment with user needs and system functionality to contribute to organizational policy
Identify problematic areas and implement strategic solutions in time
Audit systems and assess their outcomes
Preserve assets, information security and control structures
Handle annual budget and ensure cost effectiveness
Identifying and acting on opportunities to improve and update software and systems
Running and sharing regular operation system reports with senior staff
Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
Identifying opportunities for team training and skills advancement
Minimum Qualifications:
A Bachelor’s degree in Computer Science or a related discipline
Possession of CCNA, MCSE, MCITP or any relevant professional certification an added advantage
About Samasource:
25% of the Fortune 50 trust Samasource to deliver secure, high-quality training data and validation for the technology teams driving humanity forward. From self-driving cars to smart hardware, Samasource fuels AI. Founded over a decade ago, we’re experts in image, video and sensor data annotation and validation for machine learning algorithms in industries including automotive, navigation, AR/VR, biotech, agriculture, manufacturing, and e-commerce. Our staff are driven by a mission to expand opportunity for low-income people through the digital economy, and our social business model has helped lift over 50,000 people out of poverty.
Check us out on the BBC!
Samasource Press Page
Our Culture:
Samasource is quite unique. We are a technology company with a social mission. People that thrive in a high growth environment, love working on the bleeding edge of technology, and really care about having a positive impact on the world are a great fit for the Samasource culture. Our core values are grit, integrity, humanity, and GTD (Get Things Done).
At Samasource, we pride ourselves in being a diverse and equal opportunity employer.
Learn more... https://samasource.applytojob.com/apply/u8022Qo4ga/IT-Manager
Senior Coordinator, Program/Operations
Country
Uganda
City
Kampala
Type
Full Time
Program (Division)
Country Programs - Country Teams
Overview
The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. For more information, please visit: http://www.clintonhealthaccess.org
Program Background:
In 2007, CHAI signed an MOU with the government of Uganda to provide technical assistance to the Ministry of Health and strengthen health systems. Since then, CHAI has worked hand-in-hand with the Ministry of Health to increase access to lifesaving pediatric HIV treatment by >400%; coordinate with private sector suppliers to lower costs and expand access to malaria drugs; pilot a point-of-care diagnostic technology, leading to scale up to >250 health facilities nationwide; introduce a new severe malaria drug which will save thousands of lives annually; and many other initiatives. Currently, CHAI Uganda works with the Ministry of Health around HIV, malaria, childhood illnesses, laboratory systems and drug logistics.
The eHealth program objective is to ensure the right person has the right data in good time. We work with CHAI teams and External partners to design and build tools that work with other systems to fill the information systems gaps in collecting and disseminating data.
Purpose of the Position: The Senior Coordinator will be involved in every part of the software lifecycle from requirements discussion to development, testing, releasing, and deployment. They will support the Infectious and Non-Communicable disease program to build user-friendly, well-documented, scalable, and sustainable software systems that support CHAI’s focus areas in Uganda. The position will require a minimum of 40 hours a week, but additional flexibility may be required of the Senior Coordinator in order to meet targets. They will be expected to embrace these challenges, learn fast, and deliver great results.
Propose novel technology solutions to address key challenges in Uganda’s Health sector
Create complex, high-quality software tools based on demanding user-requirements
Use the latest tools and techniques including agile development and pair programming
Discuss design, scalability, interoperability and other issues encountered with the team
Participate in code reviews, bug tracking, project management with the rest of the team
Generating quality technical documentation and user training on software tools developed
Responsibilities
Maintain the data management system that enables transmission of Early Infant Diagnosis data from facilities doing Point of Care testing to update the Early Infant Diagnosis dashboard.
Develop and maintain an HIV Drug Resistance module on the Viral Load Laboratory Information Management Systems and report to the Anti-Retroviral Therapy 3rd line committee.
Conduct system maintenance for the Electronic Infant follow up platform, while trouble-shooting and fixing system bugs.
Develop Quality Assurance test suites for all systems developed or enhanced.
Perform any other responsibilities as assigned.
Qualifications
Compenencies:
Understand basic Project Management concepts, limited practical experience, typically requires some assistance
Understands relevant program environment including goals and partner landscape
Performs basic analytical tasks in support of project management
Gathers and reviews data/ information; validates data/ information integrity
Provides professional advice within a defined program area or function
Work with supervisor to prioritize work requirements
Take a comprehensive, logical and data driven approach to problem solving
Understands identified discrete issues or problems
Synthesize ‘so what’ implications
May supervise small-sized team
May manage day-to-day activities of support staff
Coordinate and establish credibility with internal and junior level external stakeholders
Creates basic project budget with reasonable assumptions
Ensures appropriate posting of accounting information
Qualifications:
Bachelor degree, preferably with an IT focus
4+ years of experience building high-quality, custom software systems
Strong Python, SQL (preferably PostgreSQL or MySQL), and OO (scalable design patterns) skills
Experience working with Application Frameworks (Django, Ruby on Rails, or other MVCs), Version Control systems and best practices (GIT), and “RESTful” API design and implementation
Excellent testing practices (TDD, Code Reviews, UAT, etc.)
Solid understanding of data structures and algorithms, including performance considerations in software development
Experience working with, or an interest in Agile Methodologies, such as Extreme Programming (XP) and Scrum
Ability to work in a variety of client settings and in a multi-cultural, collaborative environment
Talent for translating user requirements into user-centric, scalable, and sustainable end products
Skilled at quickly learn new code bases and adjust to established teams and development practices
Commitment to details and designing work plans that meet deadlines and client expectations
Interest in continuous learning and a passion for suggesting innovative ways to improve the development process
#jobreference2
Learn more...
18/01/2020
Full time
Senior Coordinator, Program/Operations
Country
Uganda
City
Kampala
Type
Full Time
Program (Division)
Country Programs - Country Teams
Overview
The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. For more information, please visit: http://www.clintonhealthaccess.org
Program Background:
In 2007, CHAI signed an MOU with the government of Uganda to provide technical assistance to the Ministry of Health and strengthen health systems. Since then, CHAI has worked hand-in-hand with the Ministry of Health to increase access to lifesaving pediatric HIV treatment by >400%; coordinate with private sector suppliers to lower costs and expand access to malaria drugs; pilot a point-of-care diagnostic technology, leading to scale up to >250 health facilities nationwide; introduce a new severe malaria drug which will save thousands of lives annually; and many other initiatives. Currently, CHAI Uganda works with the Ministry of Health around HIV, malaria, childhood illnesses, laboratory systems and drug logistics.
The eHealth program objective is to ensure the right person has the right data in good time. We work with CHAI teams and External partners to design and build tools that work with other systems to fill the information systems gaps in collecting and disseminating data.
Purpose of the Position: The Senior Coordinator will be involved in every part of the software lifecycle from requirements discussion to development, testing, releasing, and deployment. They will support the Infectious and Non-Communicable disease program to build user-friendly, well-documented, scalable, and sustainable software systems that support CHAI’s focus areas in Uganda. The position will require a minimum of 40 hours a week, but additional flexibility may be required of the Senior Coordinator in order to meet targets. They will be expected to embrace these challenges, learn fast, and deliver great results.
Propose novel technology solutions to address key challenges in Uganda’s Health sector
Create complex, high-quality software tools based on demanding user-requirements
Use the latest tools and techniques including agile development and pair programming
Discuss design, scalability, interoperability and other issues encountered with the team
Participate in code reviews, bug tracking, project management with the rest of the team
Generating quality technical documentation and user training on software tools developed
Responsibilities
Maintain the data management system that enables transmission of Early Infant Diagnosis data from facilities doing Point of Care testing to update the Early Infant Diagnosis dashboard.
Develop and maintain an HIV Drug Resistance module on the Viral Load Laboratory Information Management Systems and report to the Anti-Retroviral Therapy 3rd line committee.
Conduct system maintenance for the Electronic Infant follow up platform, while trouble-shooting and fixing system bugs.
Develop Quality Assurance test suites for all systems developed or enhanced.
Perform any other responsibilities as assigned.
Qualifications
Compenencies:
Understand basic Project Management concepts, limited practical experience, typically requires some assistance
Understands relevant program environment including goals and partner landscape
Performs basic analytical tasks in support of project management
Gathers and reviews data/ information; validates data/ information integrity
Provides professional advice within a defined program area or function
Work with supervisor to prioritize work requirements
Take a comprehensive, logical and data driven approach to problem solving
Understands identified discrete issues or problems
Synthesize ‘so what’ implications
May supervise small-sized team
May manage day-to-day activities of support staff
Coordinate and establish credibility with internal and junior level external stakeholders
Creates basic project budget with reasonable assumptions
Ensures appropriate posting of accounting information
Qualifications:
Bachelor degree, preferably with an IT focus
4+ years of experience building high-quality, custom software systems
Strong Python, SQL (preferably PostgreSQL or MySQL), and OO (scalable design patterns) skills
Experience working with Application Frameworks (Django, Ruby on Rails, or other MVCs), Version Control systems and best practices (GIT), and “RESTful” API design and implementation
Excellent testing practices (TDD, Code Reviews, UAT, etc.)
Solid understanding of data structures and algorithms, including performance considerations in software development
Experience working with, or an interest in Agile Methodologies, such as Extreme Programming (XP) and Scrum
Ability to work in a variety of client settings and in a multi-cultural, collaborative environment
Talent for translating user requirements into user-centric, scalable, and sustainable end products
Skilled at quickly learn new code bases and adjust to established teams and development practices
Commitment to details and designing work plans that meet deadlines and client expectations
Interest in continuous learning and a passion for suggesting innovative ways to improve the development process
#jobreference2
Learn more...
Abt Associates , a major American business and government research, technical assistance, and consulting company, manages the USAID-funded Vector Control Task Order 1. Task Order 1 supports the U.S. President’s Malaria Initiative (PMI) and USAID in planning and implementing an integrated vector control approach with the overall goal of reducing the burden of malaria. Abt has implemented indoor residual spraying (IRS) for PMI since 2010, delivering high-quality IRS programs and gathering the most comprehensive vector control entomological data in the world. Under this contract, Abt will expand entomological monitoring to guide programs focused on insecticidetreated mosquito nets and IRS and continue to assist PMI in reducing the burden of malaria through IRS and capacity building in 22 African countries where malaria is endemic. Abt will also continue to support PMI in IRS monitoring and evaluation, as well as environmental compliance
Entomology Database Assistant
Working under the supervision of the Entomology Field Coordinator, the Entomology Database Assistant will support project’s data entry and management functions and ensure all records of all field entomological activities are accurately kept.
Key Roles and responsibilities:
Update available databases and perform data entry of all entomology field assessments and respond to data entry needs and requirements as guided by the project. Perform regular entomology data cleaning to ensure data quality. Participate in data collection and verification processes of entomology data. Responsible for verifying daily data-backups and proper filing and storing of both electronic and paper-based entomological data. Make follow up of data errors with field team and the Entomology Field Coordinator. Prepare weekly reports and submit to the Entomology Field Coordinator. Work closely and provide feedback to the M&E team (Database Manager, M&E Coordinator and M&E Manager with regard to data entry. File all paper forms by geographical area and date in binders after data entry. Ensure the safety and correct use of the equipment issued. Review the data collection tools and ensure that each of the district data is filed as per the filing requirements. Perform any other project duty assigned by Abt Associates.
Qualification Requirements
A Bachelor’s degree/Diploma such as Education, Computer science, Information technology or other relevant discipline is required. A minimum of 3 years of progressive experience performing M&E tasks and assignments. Experience performing data quality assurance. Experience in data entry. Excellent interpersonal skills, ability to coordinate well with personnel within and outside the project, meet deadlines, and work with minimal supervision. Excellent computer skills, computer software programs, including MSWord, Excel, and PowerPoint. Experience working with DHIS2 is an added advantage. Experience working in international development programs desirable. English language fluency.
Application Instructions:
All candidates should send applications to VCUgandaRecruiting @ pmivectorlink.com with the position title in the subject line of the email.
Documentation required to be considered includes a Cover Page, CV, biodata form, payslip from the most recent position held, copies of educational certificates/degrees, and contact information of at least 3 references we can contact (must include email addresses and phone numbers).
Candidates selected for an interview will be sent a more detailed job description in advance of the interview.
Applications that do not follow these instructions, or that do not meet the stated minimum qualification requirements, will not be considered.
Deadline for submission of your application is Wednesday, January 29, 2020.
Only shortlisted candidates shall be contacted. Abt Associates Inc. is an equal opportunity employer. Persons with disabilities and female candidates are encouraged to apply. Any form of canvassing shall lead to automatic disqualification.
15/01/2020
Full time
Abt Associates , a major American business and government research, technical assistance, and consulting company, manages the USAID-funded Vector Control Task Order 1. Task Order 1 supports the U.S. President’s Malaria Initiative (PMI) and USAID in planning and implementing an integrated vector control approach with the overall goal of reducing the burden of malaria. Abt has implemented indoor residual spraying (IRS) for PMI since 2010, delivering high-quality IRS programs and gathering the most comprehensive vector control entomological data in the world. Under this contract, Abt will expand entomological monitoring to guide programs focused on insecticidetreated mosquito nets and IRS and continue to assist PMI in reducing the burden of malaria through IRS and capacity building in 22 African countries where malaria is endemic. Abt will also continue to support PMI in IRS monitoring and evaluation, as well as environmental compliance
Entomology Database Assistant
Working under the supervision of the Entomology Field Coordinator, the Entomology Database Assistant will support project’s data entry and management functions and ensure all records of all field entomological activities are accurately kept.
Key Roles and responsibilities:
Update available databases and perform data entry of all entomology field assessments and respond to data entry needs and requirements as guided by the project. Perform regular entomology data cleaning to ensure data quality. Participate in data collection and verification processes of entomology data. Responsible for verifying daily data-backups and proper filing and storing of both electronic and paper-based entomological data. Make follow up of data errors with field team and the Entomology Field Coordinator. Prepare weekly reports and submit to the Entomology Field Coordinator. Work closely and provide feedback to the M&E team (Database Manager, M&E Coordinator and M&E Manager with regard to data entry. File all paper forms by geographical area and date in binders after data entry. Ensure the safety and correct use of the equipment issued. Review the data collection tools and ensure that each of the district data is filed as per the filing requirements. Perform any other project duty assigned by Abt Associates.
Qualification Requirements
A Bachelor’s degree/Diploma such as Education, Computer science, Information technology or other relevant discipline is required. A minimum of 3 years of progressive experience performing M&E tasks and assignments. Experience performing data quality assurance. Experience in data entry. Excellent interpersonal skills, ability to coordinate well with personnel within and outside the project, meet deadlines, and work with minimal supervision. Excellent computer skills, computer software programs, including MSWord, Excel, and PowerPoint. Experience working with DHIS2 is an added advantage. Experience working in international development programs desirable. English language fluency.
Application Instructions:
All candidates should send applications to VCUgandaRecruiting @ pmivectorlink.com with the position title in the subject line of the email.
Documentation required to be considered includes a Cover Page, CV, biodata form, payslip from the most recent position held, copies of educational certificates/degrees, and contact information of at least 3 references we can contact (must include email addresses and phone numbers).
Candidates selected for an interview will be sent a more detailed job description in advance of the interview.
Applications that do not follow these instructions, or that do not meet the stated minimum qualification requirements, will not be considered.
Deadline for submission of your application is Wednesday, January 29, 2020.
Only shortlisted candidates shall be contacted. Abt Associates Inc. is an equal opportunity employer. Persons with disabilities and female candidates are encouraged to apply. Any form of canvassing shall lead to automatic disqualification.
Software Support Associate (French speaking)
Location: Kololo, Kampala, Uganda
Department: Software Engineering
Type: Full Time
Min. Experience: Entry Level
About Fenix
Fenix International is a technology company whose mission is to bring modern energy and financial services to the 600 million people in sub-saharan Africa living without access to electricity. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable installments from just $0.19 per day. We use real-time transaction data to create a next-generation credit score to finance power upgrades and other life-changing loans, unlocking modern financial services for our customers. To date, Fenix has sold over 300,000 Solar Home Systems in Uganda, Zambia Cote d'Ivoire and Benin, bringing clean, reliable power for lights, phones, radios, TV and much more to over 1,500,000 people.
In early 2018, Fenix joined forces with ENGIE, one of the world's largest energy companies and a leader in the move to renewable, decentralised and digital energy. This has allowed Fenix to make significant commercial investments to accelerate the path to our mission, via new markets and innovative products. Together, Fenix and ENGIE are making universal access to modern energy a reality. We are offering you a unique opportunity to join this fascinating journey and to contribute bringing state-of-the art energy solutions to new markets all over Africa.
Job Description
Fenix International is looking for a competent and personable technical support associate to offer first line of support to Fenix users of all Fenix built software. Our software systems include a web based ERP/CRM application, android application and web based customer support application with softphone integration. You should be approachable and solution driven, leveraging external tools where necessary to bring additional efficiencies to the support process. You will be communicating with new users, legacy users and engineers on a daily basis, matching your communication style to your audience is crucial.
This position offers a great opportunity to work alongside an elite team of engineers and business professionals and directly contribute to the success of a fast-moving African based company with great potential for social and environmental impact. Candidates must enjoy working in a startup environment, and ideally have a passion for renewable energy and sustainable development in Frontier Markets.
Key Responsibilities
Own support for key software applications for West African markets
Be the first point of contact for the software team in your assigned markets for your assigned applications
Respond to all queries within times defined in internal SLA
Write MySql queries to quantify impact of reported issues
Help prioritise feedback and feature requests to software product managers
Work with support team to resolve all issues according to SLA guidelines
Give exceptional customer experience with a friendly and helpful manner
Essential Skills
English/French speaker
Attention to detail
Familiarity with MySQL & data analysis tools
Comfortable with new technologies
Approachable working style & strong written/verbal communication
Experience in a customer service role
A passion for software and customer experience
Able to cover shifts during weekends
Desired Skills
Experience giving front line technical support
Some basic scripting experience
Experience building KPI dashboards and performance monitoring
Experience with Tableau
Good writing skills for creating comprehensive documentation
Experience with Google Analytics
Portuguese speaker
To Apply
Please submit your resume and cover letter through the job posting at fenixintl.com/careers
Fenix offers a competitive salary and a fun work environment. We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.
Learn more...
15/01/2020
Full time
Software Support Associate (French speaking)
Location: Kololo, Kampala, Uganda
Department: Software Engineering
Type: Full Time
Min. Experience: Entry Level
About Fenix
Fenix International is a technology company whose mission is to bring modern energy and financial services to the 600 million people in sub-saharan Africa living without access to electricity. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable installments from just $0.19 per day. We use real-time transaction data to create a next-generation credit score to finance power upgrades and other life-changing loans, unlocking modern financial services for our customers. To date, Fenix has sold over 300,000 Solar Home Systems in Uganda, Zambia Cote d'Ivoire and Benin, bringing clean, reliable power for lights, phones, radios, TV and much more to over 1,500,000 people.
In early 2018, Fenix joined forces with ENGIE, one of the world's largest energy companies and a leader in the move to renewable, decentralised and digital energy. This has allowed Fenix to make significant commercial investments to accelerate the path to our mission, via new markets and innovative products. Together, Fenix and ENGIE are making universal access to modern energy a reality. We are offering you a unique opportunity to join this fascinating journey and to contribute bringing state-of-the art energy solutions to new markets all over Africa.
Job Description
Fenix International is looking for a competent and personable technical support associate to offer first line of support to Fenix users of all Fenix built software. Our software systems include a web based ERP/CRM application, android application and web based customer support application with softphone integration. You should be approachable and solution driven, leveraging external tools where necessary to bring additional efficiencies to the support process. You will be communicating with new users, legacy users and engineers on a daily basis, matching your communication style to your audience is crucial.
This position offers a great opportunity to work alongside an elite team of engineers and business professionals and directly contribute to the success of a fast-moving African based company with great potential for social and environmental impact. Candidates must enjoy working in a startup environment, and ideally have a passion for renewable energy and sustainable development in Frontier Markets.
Key Responsibilities
Own support for key software applications for West African markets
Be the first point of contact for the software team in your assigned markets for your assigned applications
Respond to all queries within times defined in internal SLA
Write MySql queries to quantify impact of reported issues
Help prioritise feedback and feature requests to software product managers
Work with support team to resolve all issues according to SLA guidelines
Give exceptional customer experience with a friendly and helpful manner
Essential Skills
English/French speaker
Attention to detail
Familiarity with MySQL & data analysis tools
Comfortable with new technologies
Approachable working style & strong written/verbal communication
Experience in a customer service role
A passion for software and customer experience
Able to cover shifts during weekends
Desired Skills
Experience giving front line technical support
Some basic scripting experience
Experience building KPI dashboards and performance monitoring
Experience with Tableau
Good writing skills for creating comprehensive documentation
Experience with Google Analytics
Portuguese speaker
To Apply
Please submit your resume and cover letter through the job posting at fenixintl.com/careers
Fenix offers a competitive salary and a fun work environment. We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.
Learn more...
Fred Hutchinson Cancer Research Center
Kampala, Uganda
Data Manager
Job ID
14904
Type
Temporary Full-Time
Company
Hutchinson Centre Research Institute of Uganda
Location
UG-Kampala
Category
Clinical Research Support Services
Overview
Cures Start Here. At Fred Hutchinson Cancer Research Center, home to three Nobel laureates, interdisciplinary teams of world-renowned scientists seek new and innovative ways to prevent, diagnose and treat cancer, HIV/AIDS and other life-threatening diseases. Fred Hutch’s pioneering work in bone marrow transplantation led to the development of immunotherapy, which harnesses the power of the immune system to treat cancer. An independent, nonprofit research institute based in Seattle, Fred Hutch houses the nation’s first cancer prevention research program, as well as the clinical coordinating center of the Women’s Health Initiative and the international headquarters of the HIV Vaccine Trials Network. Careers Start Here.
Global Oncology (GO), a cross-divisional program within the Director’s Office of Fred Hutchinson Cancer Research Center, has a mission to generate cancer research that has global impact, and support the development research capacity and clinical care to reduce the cancer burden in low- and middle-income countries. A cornerstone of the program is a decade-long alliance with the Uganda Cancer Institute (UCI) that advances research, capacity building, and cancer care. Fred Hutch operates in Uganda as the Hutchinson Centre Research Institute of Uganda, or HCRI-Ug.
The HCRI-Uganda Data Manager (DM) manages data from human subjects research studies conducted by HCRI-Uganda, in partnership with the Uganda Cancer Institute (UCI), in Kampala, Uganda. At the direction of the Global Oncology Biostatistician, the DM will ensure that suitable project/study databases are built and tested, and that data is collected, entered and managed with the aim of generating the high-quality data, in compliance with regulations. Typical tasks will include developing databases, reviewing data, identifying and addressing data queries, cleaning data, and fulfilling data requests. The Data Manager will interact with the HCRI-Uganda Data Coordinators, study teams and Quality Assurance/Regulatory staff, as well as the Biostatistician and Principal Investigator, to meet the data needs of their assigned studies.
This is a temporary, three-month position.
Responsibilities
The Data Manager will personally handle data from human subjects in research studies. Therefore, s/he must be committed to maintaining respect for participants and following all applicable rules and regulations regarding human subjects research.
Responsible for management of human research clinical and laboratory data from assigned HCRI-Uganda research studies, to ensure the highest quality data.
Follow Good Clinical Data Management Practices (GCDMP) and all other program, funder, or regulatory requirements.
Closely follow data management procedures as described in standard operating procedures (SOPs), study specific procedures (SSPs), Data Management Plans (DMPs), and other relevant documents.
Design, test, validate, and implement new databases for studies as they are launched, following SOPs/SSPs and verified by the Biostatistician.
Assist the Biostatistician and Investigators with the design of case report forms (CRFs), with the aim of minimizing data collection errors, as requested. Report all requested modifications to study CRFs after study launch to the Biostatistician. Make approved changes to databases and CRFs.
Oversee activities of Data Coordinators for assigned studies: ensure that SOPs/SSPs for CRF data entry and other day-to-day procedures are followed.
Responsible for monitoring that data entry is occurring in as close as possible to real-time during study conduct and facilitating resolution of problems by the Data Coordinators and study clinical teams.
Create and apply (or supervise application by Data Coordinators) data cleaning tools (edit checks, batch edits, scripts for coding data, etc.) to study data according to SSPs/SOPs.
With the assistance of Data Coordinators, manage and monitor resolution of data queries.
Ensure that laboratory or other non-clinical data are received by the data operations staff, are complete, and are managed appropriately. Collaborate with laboratory staff to resolve queries regarding laboratory data.
Collaborate with the Biostatistician to review and make necessary revisions to SOPs, SSPs and DMPs, to ensure that these documents accurately reflect actual practices. Keep Biostatistician informed of changes to working procedures.
Create adequate documentation of data collection and management, e.g., data dictionaries, database testing, data cleaning scripts, and modifications to data and databases. Communicate these to the Biostatistician for review and management.
Collaborate with laboratory staff to create specimen pull-lists using clinical data, as needed.
Be the primary source of information about the status of study data and database, for investigators and biostatistician and others.
Cooperate with the Biostatistician during data audits, inspections, export, routine reports (e.g., the Data Operations Report), and data requests, as requested and in a timely manner.
Routinely export data to the Biostatistician or, in cooperation with the Biostatistician, to the Global Oncology Data Portal.
Participate or lead regular meetings of the data operations team.
Attend project meetings for assigned projects, as appropriate and requested by the Study Manager.
Other duties as assigned.
Qualifications
Authorized to work in Uganda without sponsorship.
Relevant degree or three year diploma (IT, computer programming, biostatistics).
3 years (Data Manager) or 8 years (Senior Data Manager) clinical data management experience.
Understanding of data management practices and tools. GCDMP knowledge. Desire to increase data management training and skills to establish a long-term career in data management.
MS Office literacy (Excel, Word and Outlook).
Proficiency in one or more data collection systems (e.g. DataFax / DFdiscover, Forte EDC, MS Access, RedCap). Ideally, some experience querying databases in SQL on any relational database system (e.g. MSSQL, MySQL and/or Access).
Proficiency in one or more of R, Stata, or SAS statistical analyses software.
Human Subjects Protection and Good Clinical Practice training.
Attention to detail.
Ability to work unsupervised, taking initiative and responsibility for actions.
Ability to work precisely and adhere to procedures, rules, and regulations.
Good trouble-shooter; recognize recurring issues and analyze their causes in order to reach a long-term solution.
Good English verbal and written communication skills.
Good time management skills; good judgement in prioritizing tasks in relation to program and project objectives.
Desire to continuously improve technical and other skills, and ability to self-teach.
A basic understanding of medical terminology and various clinical tests and procedures would be a plus.
Our Commitment to Diversity
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.
Learn more...
15/01/2020
Full timeTemporary Appointment
Data Manager
Job ID
14904
Type
Temporary Full-Time
Company
Hutchinson Centre Research Institute of Uganda
Location
UG-Kampala
Category
Clinical Research Support Services
Overview
Cures Start Here. At Fred Hutchinson Cancer Research Center, home to three Nobel laureates, interdisciplinary teams of world-renowned scientists seek new and innovative ways to prevent, diagnose and treat cancer, HIV/AIDS and other life-threatening diseases. Fred Hutch’s pioneering work in bone marrow transplantation led to the development of immunotherapy, which harnesses the power of the immune system to treat cancer. An independent, nonprofit research institute based in Seattle, Fred Hutch houses the nation’s first cancer prevention research program, as well as the clinical coordinating center of the Women’s Health Initiative and the international headquarters of the HIV Vaccine Trials Network. Careers Start Here.
Global Oncology (GO), a cross-divisional program within the Director’s Office of Fred Hutchinson Cancer Research Center, has a mission to generate cancer research that has global impact, and support the development research capacity and clinical care to reduce the cancer burden in low- and middle-income countries. A cornerstone of the program is a decade-long alliance with the Uganda Cancer Institute (UCI) that advances research, capacity building, and cancer care. Fred Hutch operates in Uganda as the Hutchinson Centre Research Institute of Uganda, or HCRI-Ug.
The HCRI-Uganda Data Manager (DM) manages data from human subjects research studies conducted by HCRI-Uganda, in partnership with the Uganda Cancer Institute (UCI), in Kampala, Uganda. At the direction of the Global Oncology Biostatistician, the DM will ensure that suitable project/study databases are built and tested, and that data is collected, entered and managed with the aim of generating the high-quality data, in compliance with regulations. Typical tasks will include developing databases, reviewing data, identifying and addressing data queries, cleaning data, and fulfilling data requests. The Data Manager will interact with the HCRI-Uganda Data Coordinators, study teams and Quality Assurance/Regulatory staff, as well as the Biostatistician and Principal Investigator, to meet the data needs of their assigned studies.
This is a temporary, three-month position.
Responsibilities
The Data Manager will personally handle data from human subjects in research studies. Therefore, s/he must be committed to maintaining respect for participants and following all applicable rules and regulations regarding human subjects research.
Responsible for management of human research clinical and laboratory data from assigned HCRI-Uganda research studies, to ensure the highest quality data.
Follow Good Clinical Data Management Practices (GCDMP) and all other program, funder, or regulatory requirements.
Closely follow data management procedures as described in standard operating procedures (SOPs), study specific procedures (SSPs), Data Management Plans (DMPs), and other relevant documents.
Design, test, validate, and implement new databases for studies as they are launched, following SOPs/SSPs and verified by the Biostatistician.
Assist the Biostatistician and Investigators with the design of case report forms (CRFs), with the aim of minimizing data collection errors, as requested. Report all requested modifications to study CRFs after study launch to the Biostatistician. Make approved changes to databases and CRFs.
Oversee activities of Data Coordinators for assigned studies: ensure that SOPs/SSPs for CRF data entry and other day-to-day procedures are followed.
Responsible for monitoring that data entry is occurring in as close as possible to real-time during study conduct and facilitating resolution of problems by the Data Coordinators and study clinical teams.
Create and apply (or supervise application by Data Coordinators) data cleaning tools (edit checks, batch edits, scripts for coding data, etc.) to study data according to SSPs/SOPs.
With the assistance of Data Coordinators, manage and monitor resolution of data queries.
Ensure that laboratory or other non-clinical data are received by the data operations staff, are complete, and are managed appropriately. Collaborate with laboratory staff to resolve queries regarding laboratory data.
Collaborate with the Biostatistician to review and make necessary revisions to SOPs, SSPs and DMPs, to ensure that these documents accurately reflect actual practices. Keep Biostatistician informed of changes to working procedures.
Create adequate documentation of data collection and management, e.g., data dictionaries, database testing, data cleaning scripts, and modifications to data and databases. Communicate these to the Biostatistician for review and management.
Collaborate with laboratory staff to create specimen pull-lists using clinical data, as needed.
Be the primary source of information about the status of study data and database, for investigators and biostatistician and others.
Cooperate with the Biostatistician during data audits, inspections, export, routine reports (e.g., the Data Operations Report), and data requests, as requested and in a timely manner.
Routinely export data to the Biostatistician or, in cooperation with the Biostatistician, to the Global Oncology Data Portal.
Participate or lead regular meetings of the data operations team.
Attend project meetings for assigned projects, as appropriate and requested by the Study Manager.
Other duties as assigned.
Qualifications
Authorized to work in Uganda without sponsorship.
Relevant degree or three year diploma (IT, computer programming, biostatistics).
3 years (Data Manager) or 8 years (Senior Data Manager) clinical data management experience.
Understanding of data management practices and tools. GCDMP knowledge. Desire to increase data management training and skills to establish a long-term career in data management.
MS Office literacy (Excel, Word and Outlook).
Proficiency in one or more data collection systems (e.g. DataFax / DFdiscover, Forte EDC, MS Access, RedCap). Ideally, some experience querying databases in SQL on any relational database system (e.g. MSSQL, MySQL and/or Access).
Proficiency in one or more of R, Stata, or SAS statistical analyses software.
Human Subjects Protection and Good Clinical Practice training.
Attention to detail.
Ability to work unsupervised, taking initiative and responsibility for actions.
Ability to work precisely and adhere to procedures, rules, and regulations.
Good trouble-shooter; recognize recurring issues and analyze their causes in order to reach a long-term solution.
Good English verbal and written communication skills.
Good time management skills; good judgement in prioritizing tasks in relation to program and project objectives.
Desire to continuously improve technical and other skills, and ability to self-teach.
A basic understanding of medical terminology and various clinical tests and procedures would be a plus.
Our Commitment to Diversity
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.
Learn more...
