3 Other Jobs in Uganda jobs

About Fenix Fenix International is a next-generation energy company. Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. To date, Fenix has sold over 400,000 Solar Home Systems in Uganda and Zambia, bringing clean, reliable power for lights, phones, radios, TV and much more to over 2 million people. In early 2018, Fenix joined forces with ENGIE, one of the world's largest energy companies and a leader in the move to renewable, decentralised and digital energy. This has allowed Fenix to make significant commercial investments to accelerate the path to our mission, via new markets - Benin, Côte d’Ivoire, Nigeria, Mozambique - and innovative products. Together, Fenix and ENGIE are making universal access to modern energy a reality. Opportunity  This is a fantastic opportunity to support Fenix’s mission to bring inclusive and affordable energy and financial services to millions across Africa. Fenix International considers Exceptional Customer Experience as a core value and fundamental to the success of our business, and the Global Customer Experience Director will be responsible for ensuring exceptional Customer Experience standards across all markets within Fenix International.  This role combines two major functions to improve the Fenix Customer Experience. First, the Global CX Director will improve customer service and support functions across all markets, ensuring that Fenix customers across the continent are receiving world class after-sales service and support. They will work with new and mature markets to drive profitable, quality customer experience by focusing on customer loyalty, satisfaction and retention.   Second, the Global CX Director will play a key role in enabling a culture where the customer always comes first and ensuring that the customer voice is always prioritised in business strategy and decision making at a global and market level. They will create and share best practices, processes and standards that enables a consistent customer experience across all Fenix countries. They will ensure all Fenix teams are always connected to our customers, and will develop strong global and market-level visions for the Fenix customer journey.  The Global CX Director will lead, develop and grow their own Global CX team to achieve their vision, and will work closely with CX Directors and country leads in new and mature markets. They will report directly to the Fenix Chief Commercial Officer.  Responsibilities Develop World-Class Customer Service and Support Functions across Fenix Markets Support CX leads in new and mature markets to improve their service and support functions. Provide specific advice and support with developing CX systems and processes at scale and helping new markets meet their unique CX challenges.  Build Service/Support Functions and Processes in new markets: for example, providing on-ground support in setting up infrastructure for contact centres/service centres.  CX tools and systems support: for example, building tools to track the quality of customer experience provided by customer facing teams. Work with CX leads to integrate globally-facing CX tools to all markets.  Promote and facilitate best practice sharing across markets: ensure CX and country leads are aware of learnings and innovations in other markets.  Ensure Customer-Driven Culture, Strategy and Decision Making.  Develop Strong Customer Voice Program across all markets that frequently gathers customer feedback, generates actionable insights and converts to business improvements.  Improve Customer Insights and Data: Create and track key customer experience metrics and related management dashboards. Ensure data across markets is consistent, high quality and directly relevant to global and market CX goals and strategy.  Advocate for the customer: Ensure that the customer voice is always prioritised in business strategy and decision making at a global and market level, and that decision makers have easy access to accurate customer feedback and opinion where required.  Customer Journey Mapping: Map existing Fenix customer journey from the customer’s point of view, develop strong global and market-level visions for the Fenix customer journey, and then redesign processes to achieve that vision.  Connect Teams to our Customers via connectedness programs that ensure our teams maintain a strong relationship with and understanding of our customers   Skills & Experience Essential  Demonstrated passion for our mission, values and customers.  B2C commercial experience in Africa. (Last-mile customer service experience desired) Leadership Experience:  Experience building, inspiring, leading strong teams.  Proven experience as a collaborative, hands on team player and eagerness to learn new tools and/or roll up sleeves to get the job done Ability to build strategic plans and execute against them Very strong critical and analytical thinking skills; ability to work with large amounts of data to develop strategy and make rigorous decisions.  Strong communicator, verbally and through presentation.  Highly organized and able to follow through and prioritize tasks Ability to develop meaningful relationships with key stakeholders with commercial partners Willingness to travel up to 50% to Fenix markets across Africa Excellent written and verbal communication in English (French is a plus) Desired Ideally,  3+ years leading B2C customer-experience operations in Africa.  Experience living in at least one African market.  Experience managing a company or department budget Energy and/or financial services experience Experience with Tableau or other data analytics tools.  To Apply Please submit your resume and cover letter through the job posting at www.fenixintl.com/careers/. In your cover letter, please be sure to highlight the following: Why you are interested in Fenix International, and What excites you about this particular role. Fenix offers a competitive salary and a fun, fast-paced and high-growth work environment. We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.   https://fenixintl.applytojob.com/apply/job_20190703141628_DA36WDTMUVIISUVR/Global-Customer-Experience-Director?source=CJET

UGANDA REFINERY HOLDING COMPANY LTD Headquarters at Plot 15, Yusuf Lule Road, P.O Box 36316, Kampala The Uganda Refinery Holding Company (URHC) is a Private Limited Liability Company incorporated under the Companies Act (2012). It is a wholly owned subsidiary of the Uganda National Oil Company (UNOC) Ltd. The purpose of the URHC is to hold, on behalf of UNOC, interest in the refinery project planned to be developed in Kabaale, Hoima District and its associated infrastructure. URHC has also been given the mandate to develop, operationalize and manage the 29.57 km2 Kabaale petro-based Industrial Park (KIP). The Refinery and Uganda’s second International Airport will form KIP’s anchor projects. URHC now invites applications from persons interested to develop their career with a dynamic results-oriented Company to occupy the following position. URHC now invites applications for persons interested to develop their career with a dynamic results-oriented Company to occupy the following position. J OB TITLE: Physical Planning Officer REPORTS TO: Manager, Industrial Park Development JOB PURPOSE: Participate in the implementation and update of the Master Plan for the Industrial Park in accordance with the KIP Program Roadmap, in liaison with the key stakeholders. Essential Duties: 1. Designate and strictly manage the zoning of developments and the design all the Plots and servitudes in the Masterplan in liaison with stakeholders. 2. Set up and manage an approval process for the developments in the park and the handling of applications for modifications in liaison with the National Planning Board and other authorities. 3. Preparation of cadastral layouts, and land demarcations, within the KIP, including marking on site the boundaries of this demarcations. 4. Maintain accurate records of the Masterplans as they are progressively updated, and the development plans that are submitted and maintain a clear record of the approved plans and drawings. 5. Formulate manuals, guidelines and systems for the assessment of development plans and modifications in Plot size and zoning; 6. Prepare and implement a risk management framework for KIP physical planning. 7. Incorporate the requirements of Physical Planning in QHSE strategy for the KIP project area. 8. Monitor and report on construction activities within the KIP project area to ensure that projects are completed per design deliverables, quality standards and that pre-start up safety reviews are conducted. 9. Liaise with the neighboring physical planning authorities and raise any issues that may enhance or affect the KIP plans. 10. Perform any other duties as may be reasonably assigned within the scope of the Job role. Qualifications and Attributes: a) An honours bachelor’s degree in Urban Planning or Regional planning, Spatial planning, physical planning or other related discipline. b) Professional registration with the Uganda Institute of Physical Planners is mandatory. c) Professional registration with any other relevant regulatory body or its equivalent in the Commonwealth will be an added advantage. d) Working knowledge of GIS is a necessity. e) A minimum of 5 (five) years’ post degree experience in the practice of urban and regional Planning including large housing and development estates. f) Experience in the planning of industrial parks will be an added advantage. g) Experience in the Oil and Gas Industry will be an added advantage. h) A self-starter with ability to work with minimal supervision with strong organizational skills i) High level written and oral communications skills j) Must be results-oriented, a team player, exhibiting high levels of enthusiasm, tact, diplomacy and integrity k) Experience in research, strategic theme development, project management and programming-related work l) Quality orientation/attention to detail skills m) Risk Management and negotiation skills Application procedure: Completed and signed Application Forms together with certified copies of academic certificates should be addressed and submitted in TRIPLICATE to the address below by 17:00 hours (5:00pm EAT) not later than 12th July 2019. Applications delivered through courier or post office will also be received. Applications must include a cover letter, application form and supporting documents. While we thank you for your interest, only shortlisted candidates will be contacted. Any form of lobbying will lead to automatic disqualification. URHC is an equal opportunity employer. Applicants from the Albertine Graben are encouraged to apply. The Job Details and Application Form can be downloaded from Careers at www.unoc.co.ug GENERAL MANAGER UGANDA REFINERY HOLDING COMPANY LTD P.O. BOX 36316 KAMPALA PLOT 15 YUSUF LULE ROAD Job Application Form (This form is required for every job) https://www.unoc.co.ug/career/

Career Opportunities: Technical Specialist / Organizational Change Specialist - Uganda (60710) Organization Overview The International Development Division focuses on improving the lives and economic well-being of people in lower and middle-income countries. We command technical expertise in health, agriculture, climate change, food security and governance—as well as in international evaluation. Our multi-layered health portfolio includes policy, health promotion and disease prevention, health finance, and health systems management. In partnership with government clients and local experts, our high-quality programs in Africa, Asia, Latin America, and the Middle East are known for impact and innovation. Opportunity Abt Associates, a mission-driven, global leader in research and program implementation in the field of international development, seeks qualified candidates for an upcoming USAID-funded Agricultural Systems and Institutional Strengthening project in Uganda. The objective of the program is to put Ugandan institutions on a true path to self-reliance and autonomy by improving their internal abilities to self-assess pain points and take intentional steps to make improvements. The program will work with both the public sector and private APEX organizations, improving business practices, enhancing relationship management, supporting institutional reorganization, etc.  The Institutional Change Management Advisor will work with counterparts in private and public sector to identify and develop organizational change plans and strategies for maximizing employee adoption and usage and minimizing resistance to change within institutions. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes. This position is contingent upon a successful contract award to Abt Associates. Key Roles and Responsibilities Apply a structured methodology and lead organizational change management activities Support design of methods and strategies to build capacity (individual and organizational) Develop strategies that drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact institutions and their employees Conduct impact analyses, assess change readiness and identify key stakeholders Work with communications staff to support communication efforts Work with RME Director to design indicators and assess the organizational change impact Provide input, document requirements and support the design and delivery of training and other OCD methods Undertake organizational change assessments Identify, analyze and prepare risk mitigation tactics and anticipated resistance Support change management at the organizational level Preferred Skills / Prerequisites Master’s Degree in Organizational Development or Business Administration, or other relevant field Eight (8) years of relevant professional experience diagnosing institutional challenges, i.e. working in government or private sector institutions’ HR departments and senior management to identify bottlenecks, develop and implement change plans Successful candidates will have a proven record of managing teams to achieve results Successful candidates will have a proven record of effective stakeholder engagement Demonstrable analytical skills and experience measuring the impact of organizational capacity development activities Extensive experience with capacity building in public and private sectors Strong interpersonal skills and communication skills, initiative, good judgment, and problem-solving abilities Advanced written/oral skills in English Computer literacy Experience in consulting, coaching, mentoring project teams Experience in developing and managing organizational change Ugandan national preferred Minimum Qualifications (8+) years of experience and a master degree OR the equivalent combination of education and experience  Abt Associates is an Affirmative Action/Equal Opportunity employer committed to fostering a diverse workforce. Abt Associates provides market-competitive salaries and comprehensive employee benefits.  Local candidates strongly encouraged to apply.   https://career4.successfactors.com/career?career_ns=job_listing&company=AbtPROD&navBarLevel=JOB_SEARCH&career_job_req_id=60710