• Kampala, Uganda

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

We welcome the opportunity to meet you!

ERICSSON Kampala, Uganda
   Service Engineer - Mobile Money Requisition ID  271386  - Posted  05/23/2019   ) Job Summary We are now looking for Service Engineer, Who will be comprising  Solution Integrator and Support Engineer responsibilities. It is critical role to deliver within DevOps model within end to end delivery framework. It is expected to ensure solution is delivered and supported within committed timelines and targets. The role will be working closely with customer Group and OPCO technology teams as well as Mobile Financial Services Unit. Internally it will be required to work closely with program stakeholders as CPM, Business Analyst, Mobile Money SMEs and M-Commerce Stakeholders. You will be reporting to Head of Mobile Money Operations and functionally belong to Group and South Africa Hub for Mobile Money. Job Responsibilities & Tasks Support Business Analyst for new requirements and design change Install, Integrate, commission the network nodes under ECW/ EWP solution Understand technical requirements as specified in the Solution document Perform ECW Integration and configuration changes activities within approved change window. Prepare test cases in consultation with Solution Architect/BA & Conduct Integration tests with 3 PP’s Report progress of assigned activities to the respective Business Analyst and CPM. Daily single Customer Complaints handling and Customer Care escalations CAB participation & Change Coordination between MTN/3PP & GNOC UAT/SIT result sign off End to end issue handling and coordination with GSC Internal & external Audit handling Key Qualifications Experience in Ericsson Converged Wallet Solution Integration or equivalent e-wallet product 2+ Years Experience in Managed Services in Operational assurance or SME areas. 3+ Years Proven achievement in BSS. Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System BSS Experience 3+ years Strong leadership skills with focus on team performance Result oriented with customer first attitude Can handle stressful and ambiguous situations Excellent communication skills in written and spoken English Self-motivated with strong drive and initiative, collaborative, relating and networking Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment University degree in Technology, preferably MSC Why is Ericsson a great place to work? Ericsson is world’s leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology. Using innovation to empower people, business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open up opportunities to create freedom, transform society and drive solutions to some of our planet’s greatest challenges. We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big and the support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team. TAG: MMEAHJ HJ Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.