Infobip

  • Sarajevo, Bosnia and Herzegovina

At Infobip we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Why is this role important at Infobip?

Head of Customer Support is responsible to organize and lead technical support for customer on regional level. Manager is expected to ensure high customer satisfaction and manage regional team resources. Head is expected to scale functional strategy in line with overall Infobip business objectives and work closely with regional leadership of all functions to ensure world-class customer experience.

03/12/2021
Infobip Zagreb, Croatia
Why is this role important at Infobip?  Talent Acquisition Team is responsible for the entire hiring process with the purpose to hire the best possible people in the market for further development of our products. And our hiring goals, well they are quite big :) As a part of  POP Customer Success  team, you'll work closely with Profitability Management, Customer Services and Marketing. What will you do at Infobip?   Your main focus will be supporting hiring IT (scarce or "hard to find") profiles for different departments Proactively source potential candidates through job portals, LinkedIn, contacts, and events.  Manage the full-cycle recruitment process and ensure a smooth and positive candidate experience.  Collaborate with hiring managers to understand their hiring needs.  Follow recruitment trends in order to attract and retain the best talents.  Develop and execute a recruitment strategy that best fits the needs of the company and satisfies the current hiring...
03/12/2021
Full time
Infobip St Petersburg, Russia
Why is this role important at Infobip? Every great company's success starts with having a great product. To write our success story, it is essential to continue innovating and developing our global, in-house developed product. As a Java Engineer, you will directly impact the quality of the software we produce, dealing with challenges of complex architecture (scalability, high throughput, balancing...) of a four-nines uptime system that drives huge traffic. What will you do at Infobip?  Develop, maintain, monitor and troubleshoot your team services  Have full ownership of the code you produce  Write well designed, testable and scalable code in accordance with clean code principles   Have a general overview and understanding of the interactions and dependencies in the entire system  Grow towards full stack development and for us this means work primarily on backend development but also expand your knowledge on working with databases, system design, alerting and monitoring...
03/12/2021
Full time
Infobip Bogotá, Bogota, Colombia
Reporting to the Americas Finance SSC Delivery Manager, you will be responsible for leading our Regional Finance Shared Services team – P2P (Purchase to Pay) to achieve KPIs and to deliver our new finance operating model. We are in the process of developing a new global shared services organization aimed to maximize operational excellence and to establish strong controlling and reporting framework. This is an exciting opportunity to lead a team and drive change initiatives as part of our transformation journey. Your Main responsibilites will include: Working closely with the Manager Officer to ensure the smooth running of Purchase to Pay and Travel request management You will be responsible for the management from the Identification of the purchasing need to the purchasing process; management of the Accounts Payable process form Invoice processing to payment release; Payment services; Travel request activities Coordinating and applying financial and basic accounting...
03/12/2021
Full time
Infobip Košice, Slovakia
Why is this role important at Infobip?   Being agile, mastering the art of simplicity, responding to a change and delivering value is what we are all about. We keep growing and this presents challenges in the way we collaborate, interact and organize our work. We’re looking for a motivated, knowledgeable and experienced professional who can guide us on this journey, help us make the right decisions (and quickly recover from the wrong ones) and shape our organization as we evolve. We are looking for someone who can ask powerful (and sometimes even hard) questions which will enable proper inspection and adaptation. Our Agile Coaches should also strive for constant self-improvement.  What will you do at Infobip?  You will work closely with Feature Teams, Product Managers and Engineering Managers, coach them and help them understand and apply Agile values and principles and Scrum Values in a way that best fits their goals and needs  You will actively participate in ongoing...
01/12/2021
Full time
Infobip Shenzhen, Guangdong Province, China
Partnership “Success” Management - Platform and Technology Eco-system and Alliance partner recruitment, from companies like AWS, Google Cloud Platform, Microsoft Azure, Tencent Cloud, Alibaba Cloud, Huawei Cloud, JD.com; Bytedance/Tiktok Cloud, etc. Partner Connect Program Management for various partners, meeting their needs and developing their strengths as Infobip partners. Partner Portal deal registration pipeline management Regular pipeline review with partners and prioritize POC requirements Partnership Performance Dashboarding and Tracker development and weekly follow up Conducts and Drives Partnership Joint Business Planning Process Conducts and Drives Partnership Quarterly Business Review Works with partners and develop their Vertical strengths and mapping that against Infobip Solutions to maximize customer journey success Works with Partner Enablement Managers to cater relevant Infobip customer use cases for each partner and strives a similar solution win Works...
01/12/2021
Full time
Infobip Taipei City, Taiwan
What is Customer Facing Enablement? Customer Facing Enablement is the strategic and essential process of equipping  and fueling sellers, in all routes, with the content, guidance, and activation they need to engage buyers effectively.  It's stretching and supporting sellers, CSM’s, presales to: Get smarter about their client and what Infobip can do for their client Build knowledge and confidence in their technical depth of an ever-changing portfolio and competitive landscape Prepare to engage clients and be agile in responding to clients Envision the opportunity and create value propositions that are clear and compel the client to engage We help sellers navigate Infobip and customer effectively, to progress, develop, and win! Who do I report to?   Local CFE person will get business guidance and whole support from CFE HQ team. Will report directly to Ana Veir. Locally will report to SD but must be fully aligned with MD as well.   What background do I have to...
01/12/2021
Full time
Infobip St Petersburg, Russia
We are looking for a talented and experienced  Senior Product Designer  to join our fresh Product Design Team and begin an exciting and challenging career with Infobip. Are you a curious human being, always trying to get into users' minds, being aware of your own bias? Do you see research as an integral part of product design? Do you believe that design starts with understanding the problem? If so, we’d love to see your portfolio . About the team We are a bunch of creative, quirky and open-minded designers, researchers and UX writers. The team is pretty fresh, our first designer joined Infobip in 2019. And we’ve been growing our impact within the company ever since. What we really value is being open, helpful and accountable. We are currently spread over 3 offices: Zagreb, Vodnjan and Split, which doesn't stop us from spending valuable time together in person. What will you do Help shape our inhouse enterprise-level products that are used by thousands of users that reach...
01/12/2021
Full time
Infobip Taguig, Metro Manila, Philippines
Why this role is important? Technical Account Admin is an entry-level position within Infobip Customer Support and works under the supervision of mentor and senior team members to deliver successful technical administration services to both internal and external customers. This role is primarily focused conducting administration tasks related to technical projects/setup and maintenance in accurate and timely manner. Account Provisioning and Management Subaccount creation; Adding new services​ Settings changes (additional fields, e.g. Allowed IP, adding contact lists, Setting up billing addresses ...) ​ New destination preparation (Sender name registration, analysis, checkup, route, DR, etc.) ​ Adjustments in Customer Portal (new users, permissions) ​ Preparing and running campaigns for clients* Registration and Administration Sender and template registrations​ Buying numbers and setup (MO Dashboard) ​ All 2-way activities (ordering and account setup) ​ Custom...
01/12/2021
Full time
Infobip Sarajevo, Bosnia and Herzegovina
  You know you are doing a good job when: Monitoring automatic billing and preforming manual billing with specific            requirements (adding Purchase Orders, recalculations due to Tier Pricing, different billing models)   Sending invoices and supporting documents to the Partners and clients   Reconciliation (reconciling invoices with NDRs – network destination reports)   Conducting revenue share calculations based on NDRs Provide status on progress of activities    Analyzing revenue leakages (non-invoice revenue, billing models, open offers)    Analyzing pre-paid balance and coordinating with Finance teams   Improving company’s cash flows by actively preventing, managing, and decreasing bad debt provisions Continuous communication with the clients/partners over calls and emails to understand their concerns in terms of bill disputes, bill break-up summary & any other specific requirements of the customers/partners for processing the payments Expertise on...
01/12/2021
Full time
Infobip Taipei City, Taiwan
As an Account Manager you will identify business opportunities with current leads/clients and prospective key clients and sell Infobip’s product/service offering to it's High-touch clients in the designated area and proactively recommend solutions to our clients. Main Responsibilities: Sells a subset of product or services directly or via partners to prospective and existing customers base, in designated geographical territory,  Develop solution proposals encompassing all aspects of the application.   Manage sales through forecasting, account resource allocation, account strategy, and planning.  Participate in the development, presentation and sales of a value proposition.   Negotiate pricing and contractual agreement to close the sale.  Own for new and existing client relationship end-to-end – including,   Build and maintain strong client relationships, and serve as a trusted partner to your clients maintain account health.   Coordinate with service delivery teams for...
01/12/2021
Full time
Infobip Johannesburg, South Africa
The Regional Compliance Manager is responsible for leading, strengthening, extending, and sustaining a successful compliance program established by the Infobip’s Compliance Department in a certain Region. The RCM reports to the Regional VP GMs but is at the same time a critical member of the Global Infobip Compliance Department (dotted reporting line to CCO), and works closely with the regional departments as business partner to retrieving the local needs and consolidating those into a regional compliance program. The role is mainly focused in implementing best practices in compliance which include but are not limited to: Effectively communicates policies and procedures related to Antibribery and corruption, Anti-money laundering and countering financing of terrorism, Sanctions, 3rd Party Risk Management, Conflict of Interest and Compliance Reporting and performs duties consistent with full understanding of Infobip requirements, policies and procedures, standards, internal...
01/12/2021
Full time
Infobip Košice, Slovakia
Why is this role important at Infobip? Every great company's success starts with having a great product. To write our success story, it is essential to continue innovating and developing our global, in-house developed product. As a PostgreSQL Administrator or Developer, you will directly impact the quality of the software we produce, dealing with challenges of complex architecture of a 99.9% up-time system that drives huge traffic. We currently have 13+ Data Centers across the world, with hundreds of database servers and thousands of databases. We are proud to say that we handle 1 billion transactions daily and around 10 TB of data on a monthly basis. What will you do in Infobip: You will be working either as a Database Administrator or Database Developer. If you're interested in both - that also works for us.  You will work in an agile team which is responsible for creating and maintaining Infobip databases.  You will have a chance to set up and maintain PostgreSQL...
01/12/2021
Full time
Infobip Remote (Jersey City, NJ, USA)
The Product Sales Expert for customer engagement solutions is an individual contributor role in regional structure functioning as a sales overlay, with direct reporting line towards Sales Director and full accountability for achieving sales targets of Conversations  (contact center) and Answers  (chatbots) in dedicated region. This role requires expertise in mid to large-scale Martech and customer engagement solutions at business and operational level with strong technical understanding of this solutions.  Product Sales Expert for customer engagement solutions main goal is to improve and speed up Conversations and Answers solution penetration and monetization in the region across all target verticals. Person in this role has deep understanding of the industry, regulations, pain points, metrics and KPI's that are important to product success. Focus of this person is on translating products performance targets into regional targets and activities to achieve best balance in terms...
01/12/2021
Full time
Infobip Johannesburg, South Africa
Senior Legal Counsel works closely with Head of Department on all key initiatives in the dedicated area of work and is responsible for proper management of complex tasks that fall under the given sector. Gives sound advice and ensures for implementation of improvements to processes, workflows, procedures, after closely liaising with all relevant business stakeholders and considering business needs.   Main Responsibilities: Responsible for management of highly complex tasks that fall under the assigned area of work.  With Head of Department organizing and managing distribution of tasks.   Manages and /or coordinates matters falling outside the assigned area, such as projects, collaboration in mission teams and similar.  Manages and/or coordinates implementation of processes and procedures in connection with the assigned area of work.   Manages and/or coordinates global adoption of polices in assigned area of work.  Manages and/ or coordinates implementation of global...
30/11/2021
Full time
Infobip Remote (Jersey City, NJ, USA)
Why is this role important at Infobip? As we are continually expanding our footprint, we need to make sure that we are compliant in every country where we operate. The purpose of this role is to enhance the privacy compliance function on the global level by relevant high level knowledge and experience in implementing effective privacy compliance system/program. The duties of this role include, but are not limited to implementation of initiatives and effective processes in privacy compliance matters and establishment of controls across jurisdictions where Infobip operates.  We are looking for people who know how to get things done and are diligent in providing feedback and ideas/suggestions about how to do things faster and better.  Qualifications Maintains existing and creates new privacy policies and procedures and subsequently executes them (is responsible for the whole process from initial assessment, drafting of documentation, tuning it with the stakeholders, up until...
30/11/2021
Full time
Infobip Bogotá, Bogota, Colombia
Why is this role important at Infobip? Infobip’s Presales office  is a global engineering department focused on providing technical solutions to our clients, encompassing business and operations throughout the company as being a very important intersection of Sales, Product and Engineering.   They are a front face  of all technical teams in Infobip. This enables them to have full picture of business process, from working with developers, product development, sales experts, implementation teams and enterprise clients from all around the world.  As an Enterprise Presales Engineer, you will provide support to clients and to our team as the part of the sales process by designing and delivering solutions, proof of concept demonstrations, and consulting sales team on technical aspects of the opportunities.  You know you are doing a good job when: You know technical aspects of Infobip’s products and solutions as a back of your hand. You identify new and innovative...
30/11/2021
Full time
Infobip Johannesburg, South Africa
The Account Executive is an  individual contributor role in regional structure  with direct reporting line towards Enterprise Team Leader.   The main goal for this role is to identify business opportunities with current leads/clients and prospective key clients and to sell the Infobip’s  CpaaS and SaaS related  product/service offering to its High-touch clients in the designated area and to proactively recommend solutions to our clients. Main Responsibilities: Sells a subset of product or services directly or via partners to prospective and existing customers base, in designated geographical territory. Develop solution proposals encompassing all aspects of the application. Manage sales through forecasting, account resource allocation, account strategy, and planning. Participate in the development, presentation and sales of a value proposition. Negotiate pricing and contractual agreement to close the sale. Own for new and existing client relationship end-to-end. Build...
30/11/2021
Full time
Infobip Seattle, WA, USA
Why is this role important at Infobip?  Being a part of Infobip Engineering Powerhouse means working on an in-house developed product and delivering solutions on a global level.  As a Java Software Engineer you will be dedicated to your microservices and deal with challenges of large architecture that is scalable, balanced, sends over 400 million messages daily and helps our clients to grow their business. It’s an opportunity to work in one of our requirement areas, so no matter if you are taking care that our infrastructure is set to place, if you work on the collection and analysis of data traffic, if you are responsible for connectivity and security towards operators or if you are developing custom communication channels, you are an equally important part of the story.   What will you do at Infobip?  Develop, maintain, monitor and troubleshoot your team services  Have full ownership of the code you produce  Write well designed, testable and scalable code in accordance...
30/11/2021
Full time
Infobip Cyberjaya, Selangor, Malaysia
Effectively communicates policies and procedures related to Antibribery and corruption, Anti-money laundering and countering financing of terrorism, Sanctions, 3rd Party Risk Management, Conflict of Interest and Compliance Reporting and performs duties consistent with full understanding of Infobip requirements, policies and procedures, standards, internal and external customer strategic goals Works with the regional teams on the optimization of process and establishment of practices which require compliance involvement Maintain efficient relationships with HQ and business, by actively participating to the global compliance community, supporting in landing corporation compliance programs and the creation of first-class compliance framework Hold the Compliance training for new hires during the Infobip Academy and support on implementing all other relevant trainings Drive and facilitate training programs and communication for region to foster compliance awareness and improvement...
30/11/2021
Full time
Infobip Mumbai, Maharashtra, India
Why is this role important at Infobip : The Regional Growth Marketing Manager is a key member of the regional growth marketing team who is responsible for the strategy, development, and execution of programs that drive pipeline revenue generation to meet regional targets across all customer segments and through all stages of the buyers’ journey: from awareness, acquisition, and adoption, to revenue, retention, and referral. Reporting directly to the Head of Marketing, Region, this position leads a team of marketers and interfaces directly with other marketing stakeholders, as well as Product, Sales, SalesOps, and Customer Success teams to develop integrated campaigns & initiatives across multiple channels including digital advertising, social media, webinars and virtual events, email marketing automation, content, content syndication, and others. Main Responsibilities: Lead the demand generation function for Infobip, including development and execution of strategies for...