Customer Support Operations Manager

  • Infobip
  • Zagreb, Croatia
  • 17/11/2021
Full time


Why is this role important at Infobip?

Customer Support Operations Manager is responsible to help customer support functions to be productive, work more efficiently and deliver the best possible service to customers. This role has an internal focus on tools, processes, and workflow improvements. 

You will impact the satisfaction of our customers and success of our Customer Support by leading Customer Support Operations team.


  • A university degree in business administration, commerce, management, industrial technology, or industrial engineering.
  • You have at least 5+ years of experience in customer support or other operations team.
  • You have experience in leadership positions.
  • Experience in applying data analytics to improve business processes or workflows.
  • Experience with process automation.
  • Knowledge and experience in organizational effectiveness and operations management.
  • Strong Information Technology skills.

Additional Information

Why our employees choose us (and stay)? 

  • Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. You can look forward to working with the likes of Viber, Zendesk, O2 and… Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
  • Learn as you grow – Starting from the onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
  • Never a dull moment – We work with powerful companies with great impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries on a daily basis.

We do not ask for any fees (refundable or non-refundable) at any stage of the job application and or recruitment process. We, therefore, appeal to job seekers not to respond to any such requests.