About the role
As a Senior Technical Success Manager you will be our customer’s trusted technical advisor, becoming an extension of the account team and offering personalized service, based on your senior level technical expertise. In this role you will be identifying and addressing technical concerns, requests, and aligning to customer priorities, projects, and problems. In coordination with internal stakeholders, you will be able to advise and develop solutions based on a thorough understanding of our technical products and services, to meet and exceed clients' requirements.
What you’ll be doing
What to bring:
You’ll be a great fit if you are:
Why our employees choose us (and stay)?
At Infobip we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Why is this role important at Infobip?
Head of Customer Support is responsible to organize and lead technical support for customer on regional level. Manager is expected to ensure high customer satisfaction and manage regional team resources. Head is expected to scale functional strategy in line with overall Infobip business objectives and work closely with regional leadership of all functions to ensure world-class customer experience.