The main role of the Inside Sales Team Leader is to lead and motivate the Inside Sales team according to the defined strategies, and ensure sales targets are met. Team Leader needs to lead, develop, and coach a team of Inside Sales representatives to their optimum performance levels.
Lead the Inside Sales team and work closely Leaders in Sales, Marketing, and Operations to drive alignment and top-line outcomes.
Deliver predictable, scalable and repeatable results across all aspects of Inside Sales,
Implement in the region detailed policies and procedures, as well as reporting and forecast metrics for hiring, onboarding, training, role execution, pipeline impact, and revenue impact
Collaborate with Sales and Marketing Operations to establish reports, dashboards, and analysis. Provide visibility into Inside sales activities and drive operational excellence through rigorous adherence to standards and auditability
Collaborate cross-functionally with: Sales and Marketing leaders to develop, implement, deliver and measure the results of Demand Gen initiatives that drive pipeline and revenue growth
Ensure lead quality, quantity, and proper follow-up and align pipeline products to sales priorities
Ensure Inside sales develop and maintain effective territory plans to maximize and demonstrate phone and activity time, including pre-call planning, adhering to territory hours and metrics, and customizing scripts to market segments and prospect type
Hire, train, and retain a world-class Inside Sales in region; develop domain expert leaders and future sales stars through coaching, mentoring and focused employee engagement initiatives
Support Enterprise and Commercial segment sales growth by implementing strategic initiatives and promoting a high energy, high activity environment
Why our employees choose us (and stay)?
At Infobip we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Why is this role important at Infobip?
Head of Customer Support is responsible to organize and lead technical support for customer on regional level. Manager is expected to ensure high customer satisfaction and manage regional team resources. Head is expected to scale functional strategy in line with overall Infobip business objectives and work closely with regional leadership of all functions to ensure world-class customer experience.