As a Services Sales, you will be responsible of improve and speed up Services portfolio adoption and monetization in the region across all target verticals. Your focus will be to translate Services portfolio targets into regional targets and activities to achieve best balance in terms of effort and outcome keeping proactive feedback loop from market to HQ, Services Engineering.
Additionally, You will be through forecasting exercises supports and actively participates in high value opportunities, from ideation phase to execution phase, working closely with all peers and stakeholders. This means that cooperation with revenue teams and sales, presales individuals is of utmost importance, balancing and aligning approach with regional (Revenue) and HQ teams.
Why our employees choose us (and stay)?
At Infobip we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Why is this role important at Infobip?
Head of Customer Support is responsible to organize and lead technical support for customer on regional level. Manager is expected to ensure high customer satisfaction and manage regional team resources. Head is expected to scale functional strategy in line with overall Infobip business objectives and work closely with regional leadership of all functions to ensure world-class customer experience.