Role and Responsibilities:
The candidate will be involved in providing technical support to customers and will be involved in the configuration, maintenance and monitoring of all services and product offerings. The individual should have the excellent problem solving and troubleshooting skills as well as the ability to work in an independent way. Excellent people, presentation and communication skills are essential requirements.
Requirements and Experience:
Note: This is Contract Position*
Why our employees choose us (and stay)?
Cutting edge technology & processes – We make sure that our tech stack is updated to latest versions, if we are talking Java, we’re talking up to Java 14. To us, continuous delivery and integration aren't just buzzwords - all our teams combined deploy something new every 4 minutes for our global in-house product.
Educational budget – Decide with your team how to spend it, is it on conferences, online courses or certifications.
Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
Learn as you grow – Starting from the Orientation and Engineering Week and your personalized onboarding program, to internal education, our 3-day Dev Days conference, Hackathons and conferences, we really invest heavily in employee learning and development.
Pay & Perks – Competitive salary, allowance, rewards and bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, kitchen stocked with the usual suspects...
At Infobip we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Why is this role important at Infobip?
Head of Customer Support is responsible to organize and lead technical support for customer on regional level. Manager is expected to ensure high customer satisfaction and manage regional team resources. Head is expected to scale functional strategy in line with overall Infobip business objectives and work closely with regional leadership of all functions to ensure world-class customer experience.