People Operations Generalist- Jakarta

  • Infobip
  • Jakarta, Indonesia
  • 20/11/2021
Full time


Why is this role important at Infobip?

Our POP team represents the backbone of Infobip’s growth and continuous success by finding and attracting the very best talents in the market. We are not only hiring; we also constantly care about our employees’ satisfaction and continuous development. Our international and multicultural People Operations team is a champion of Infobip culture and our goal is to attract, recruit and develop the very best talents in their field and ensure they’re highly engaged, satisfied and constantly challenged.

APAC POP organization is in the midst of HR transformation. This role is responsible for end-to-end HR activities with an aim to deliver business results reflected in organizational efficiency in Malaysia, Australia, Singapore, Vietnam and Myanmar. The results should be achieved through development and support team members in delivering programs which will drive retention, engagement, growth, workforce efficiency, culture and performance accountability in the designated areas.

Your main activities will be:

  • You ensure seamless employee experience by performing accurate and timely employee administration/transactional processes in all stages of employee lifecycle (record keeping, employee files, contracts, attendance and absence, documentation and compensation/benefit administration).
  • Ensure that the new employees’ first day and the onboarding program is planned and executed in a top notch manner.
  • Implementation, improvement and maintenance of onboarding and education systems for the given area of work
  • Planning, monitoring and appraisal of dedicated employees work results through close work with managers and team leaders
  • Implementation and improvement of performance management system and organisational structure within the given area of work
  • Coordination of implementation of different services, policies and programs from different areas of work
  • Leading the implementation of APAC Employee Engagement initiatives and internal communication channels in alignment with Global Employer Branding COE
  • Building and sustaining a strong Employer brand for Infobip that will result in smoother people operations processes but also enable retention and higher engagement of existing talent in the organization.


More about you:

  • You have at least 7 years of experience in human resources working with performance management, employee engagement, recruitment, learning & development, and other HR processes.
  • Your excellent interpersonal skills enable you to form effective working relationships with people at all levels.
  • You are a person with integrity.
  • You are easily approachable.
  • You are a proficient user of both written and spoken English.
  • You have excellent organizational skills.
  • Able to start immediately

Additional Information

Why our employees choose us and grow?

At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

  • Great environment – Wonderful team spirit, creativity and persistence are the drivers of our company. We are a fast-growing international company and you will be in the center of its progress in your dedicated region.
  • Learning – Our employees go through an extensive training period and are considered experts in the industry. This job is an excellent chance to grow into a talent acquisition superstar with exceptional knowledge of IT and telecom industry.
  • Mobility – Opportunity to embark on exciting business trips to help our clients and partners achieve market leadership.
  • Compensation – We strive to provide a competitive benefits package for our employees.
  • Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. 

We do not ask for any fees (refundable or non-refundable) at any stage of the job application and or recruitment process. We, therefore, appeal to job seekers not to respond to any such requests.