Business Intelligence Analyst

  • Infobip
  • Zagreb, Croatia
  • 20/11/2021
Full time


Infobip and Anam companies have a new and exciting opening that offers a great opportunity to learn and work in a dynamic and emerging technology sector. The successful candidate, a recently qualified graduate or someone with up to 2 years’ experience will also have the opportunity to interact with an excellent group of technologists as well as some of the world’s most advanced Mobile Network Operators (MNO).

Reporting Line: The position of Business Intelligence Analyst (Analytics) reports directly to the Senior Commercial Analyst in Anam.


  • Carry out regular Market Intelligence on our mobile operator customers.
  • Post-deployment, develop strong ‘In Life’ and commercial partnerships with MNO Business Owners to maximize untapped revenue streams which emerge as a consequence of conducting deep targeted traffic analysis.
  • The ability to write financial/ activity reports on the fly in order to deep dive into trend irregularities and establish what is driving anomalist traffic activity.
  • Act as a facilitator, account manager and data specialist to both MNO business owners and their technical teams.
  • Engage and account manage customers (MNOs) on solutions to pro-actively help drive and increase their revenues based on trends and anomalies identified by the analytics reporting.
  • Continually design and implement intelligent rule-based analytics to detect, alert and ultimately eliminate non-revenue generated SMS traffic.
  • Carry out regular Trend analysis on A2P traffic looking for an activity that would not be aligned with seasonal characteristics, growth patterns and established trends.
  • Convene customer reviews and regularly present dynamic and real-time data analysis reporting.
  • Support the initial “audit” process when we deploy our solution to new Customers.
  • Carry out daily checks to minimize revenue leakage and report on the same.
  • The ability to work with MNO & Aggregators to resolve billing discrepancies in a transparent way with supporting documentation.
  • Close engagement with the Anam Engineering teams and Operations teams to ensure new reporting feature requirements are developed, tested and productized for new and legacy customer sites.



  • MSc Qualification in Analytics/Mathematics/Computer Systems.
  • Graduate or 1-2 years’ experience in a related field/role (Business Analyst/Analytics).
  • Good commercial acumen, previous experience of working directly with Business Owners.
  • Ability to analyze and translate data into business propositions enabling customers to drive their revenue targets.
  • Experience in designing and generating detailed reporting and real-time Dashboard components adhering to best practices and leading industry standards.
  • Previous exposure to ELK stack (ElasticSearch, Logstashand Kibana) is an advantage.
  • Strong MS Excel competency.
  • Previous experience of designing and implementing rule-based techniques.
  • Technical and Business Background preferred.


  • Driven personality with excellent attention to detail.
  • Strong analytical skills and highly organized.
  • Competent in working with figures and spreadsheets.
  • Strong team ethic.
  • Comfortable with customer engagement, delivering presentations, and ability to assess new requirements.
  • Can work use their own initiative.
  • Excellent communication skills.

This position is based in Zagreb and will require some global travel to customer premises.

Additional Information

Why our employees choose us (and stay)?

  • Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
  • Learn as you grow – Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
  • Connect globally – Work with people from different countries, participate in the biggest IT and Telecom events, join us in our Summer Connect conference in Croatia. We put the “global” in globalisation.
  • Pay & Perks – Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and bonuses, a team taking care of all the equipment you need, team buildings and other organised activities, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!

We do not ask for any fees (refundable or non-refundable) at any stage of the job application and or recruitment process. We, therefore, appeal to job seekers not to respond to any such requests.