Infobip and Anam companies have a new and exciting opening that offers a great opportunity to learn and work in a dynamic and emerging technology sector. The successful candidate, a recently qualified graduate or someone with up to 2 years’ experience will also have the opportunity to interact with an excellent group of technologists as well as some of the world’s most advanced Mobile Network Operators (MNO).
Reporting Line: The position of Business Intelligence Analyst (Analytics) reports directly to the Senior Commercial Analyst in Anam.
This position is based in Zagreb and will require some global travel to customer premises.
Why our employees choose us (and stay)?
At Infobip we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Why is this role important at Infobip?
Head of Customer Support is responsible to organize and lead technical support for customer on regional level. Manager is expected to ensure high customer satisfaction and manage regional team resources. Head is expected to scale functional strategy in line with overall Infobip business objectives and work closely with regional leadership of all functions to ensure world-class customer experience.