An Inside Sales Representative is a full cycle sales role focusing on our SMB segment clients. The priority will be to learn more of the Infobip processes after the SDR role including: Provisioning accounts, legal documentation and completion, MSA (Message Service Agreement) and NDA agreements, and KPI targets.
The Inside Sales Representatives will work collaboratively with their Sales Teams defined by vertical, and depending on the regions Inside Sales Representatives can help with other verticals depending on capacity and number of leads.
The Inside Sales Representatives are responsible for inbound leads for their region and will need to communicate with Marketing + Sales about challenges with pipeline and lead quality. Time to first contact is important since they will still be the first line of contact.
Your Key responsibilities?
Why our employees choose us (and stay)?
At Infobip we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Why is this role important at Infobip?
Head of Customer Support is responsible to organize and lead technical support for customer on regional level. Manager is expected to ensure high customer satisfaction and manage regional team resources. Head is expected to scale functional strategy in line with overall Infobip business objectives and work closely with regional leadership of all functions to ensure world-class customer experience.