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We’re a technology company. Every role at Infobip is a tech role. We have a high expectation of competence and crazy passion for technology, regardless of your title or qualification.
We’re headed towards a new era – which we call ‘interaction 4.0’ – replacing the need to browse the web or download an app, and instead, seeing conversational interaction as the heart of communication. We plan on being at the forefront of this era, as Infobip's mission is to create seamless interactions between businesses and people and deliver meaningful customer relationships over any channel with our full-stack cloud communication platform.
Every role at the company involves good judgment against the backdrop of the fast-moving technology landscape. We look for people who find that challenging.
At Infobip we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Why is this role important at Infobip?
Head of Customer Support is responsible to organize and lead technical support for customer on regional level. Manager is expected to ensure high customer satisfaction and manage regional team resources. Head is expected to scale functional strategy in line with overall Infobip business objectives and work closely with regional leadership of all functions to ensure world-class customer experience.