Operational Information Management & Reports Officer -CST (106059)

  • World Food Program
  • Kampala, Uganda
  • 06/07/2019
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Job Description

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.


The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


WFP’s operation has grown rapidly as a result of the large influx of South Sudanese refugees that began in mid-2016.  WFP’s footprint has changed on the ground with the establishment of two Area Offices in the country that oversee the operations of several field offices each. The organizational structure of the Country Office has been evolving organically in order adapt to the changing context. As the operation has grown substantially, so too has the operational information management and reporting needs of the Country Office. 


WFP is seeking a qualified individual to fulfil the role of Operational Information Management and Reports (OIM/R) Officer to support the Uganda Country Office in enhancing its capacity in this area. While managing the day-to-day OIM/R function of the Country office, the OIM/R officer will need to strengthen – and establish where needed – OIM/R systems, processes, procedures and protocols. While administratively located within the Programme Unit, the OIM/R Officer will need to work across functions, notably with Field and Area Offices, Government Partnerships Unit, Budget and Programming, and Supply Chain. The OIM/R Officer will supervise the OIM/R national officer.


To support all Operational Information Management and Performance Reporting (OIM & PR) activities and contribute to the establishment and presentation of standard operating picture of WFP programme portfolio and associated results that facilitate informed and timely decision-making at all levels throughout the organisation. 

KEY ACCOUNTABILITIES (not all-inclusive)

The OIM/R Officer will be under the direct supervision of the Head of Analysis, Monitoring, Evaluation and Learning and receive overall guidance from the Deputy Country Director.  OIM/R Officer will be responsible for the following duties specifically formulated for this role:


Management of Country Office Operational Information Management and Reporting Function

  • Support the organisation, packaging, utilisation and dissemination of relevant information to inform programme design, implementation and presentation to external audiences;
  • Support the external information provision and reporting requirements of the country office inclusive of donor proposals and reports;
  • Coordinate the internal reporting requirements of the country office inclusive of monthly Country Briefs and ad hoc briefing materials as required;
  • Lead the preparation of the WFP Uganda Annual Country Report in collaboration with all relevant units and ensure coherence and quality of information. 


Country Office OIM/R Capacity Building and Systems Strengthening

  • Map and update, as required, information flows and requirements within the CO and between the CO, AOs and FOs; between the CO, RB and HQ; and from CO to external audiences;
  • Provide recommendations to optimize the evolving organizational structure for information flows in line with WFP Uganda’s needs and priorities across functions at CO, AO and FO level;
  • Define OIM and reporting process flows to ensure a common understanding, agreement and prioritization across cross functional units and sections;
  • Lead the implementation of OIM/Reporting SOP, identifying each unit’s role and responsibilities with clear deadlines and products (accessing corporate systems such as COMET, LESS, WINGS, etc.);
  • Enhance the capacity of WFP staff and partners to effectively manage operational information and reporting through the provision of the relevant OIM/R training;



  • Management of Country Office Operational Information Management and Reporting Function
  • Improved quality and timely completion/submission of internal and external information provision and reporting requirements;
  • Donor proposals and reports completed on time and up to high quality standards that use robust evidence base to demonstrate WFP’s potential or real impact achieved through its programming;
  • Internal reporting requirements - inclusive of, monthly Country Briefs and ad hoc briefing materials - well-coordinated, delivered on time and up to high quality standards; and
  • Information identified, validated and available for inclusion into the WFP Uganda Annual Country Report.
  • Country Office OIM/R Capacity Building and Systems Strengthening
  • Existing and required information flows within the Uganda CO mapped and gaps clearly identified;
  • Clear understanding of all units’ key information needs, timelines and the roles and responsibilities in OIM/R (who, what and when);
  • OIM/R communication tree established for the circulation of key information that results in streamlined operational information management processes in the Uganda Country office;
  • WFP Uganda staff capacity to fulfill individual responsibilities within the CO OIM/R framework enhanced;


  • Understand and communicate the Strategic Objectives: Understands WFP’s Strategic Objectives and the link to own work objectives.
  • Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners).
  •  Make the mission inspiring to our team: Recognizes and shares with team members the ways in which individual contributions relate to WFP’s mission.
  •  Make our mission visible in everyday actions: Sets own goals in alignment with WFP’s overall operations, and is able to communicate this link to others.


  • Look for ways to strengthen people's skills: Assesses own strengths and weaknesses to increase self-awareness, and includes these in conversations on own developmental needs.
  •  Create an inclusive culture: Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment.
  •  Be a coach & provide constructive feedback: Proactively seeks feedback and coaching to build confidence, and develop and improve individual skills.
  •  Create an “I will”/”We will” spirit: Participates in accomplishing team activities and goals in the face of challenging circumstances.


  • Encourage innovation & creative solutions: Shows willingness to explore and experiment with new ideas and approaches in own work.
  •  Focus on getting results: Consistently delivers results within individual scope of work on time, on budget and without errors.
  •  Make commitments and make good on commitments: Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities.
  •  Be Decisive: Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.


  • Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams’ priorities and preferred working styles.
  •  Build strong external partnerships: Demonstrates ability to understand and appropriately respond to and/or escalate needs of external partners.
  •  Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders.
  •  Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantifies and demonstrates WFP’s unique value as a partner.


Advanced University degree in Political Science, Economics, Statistics, Information Management or Journalism, Business Management, Social Sciences or other relevant field, or First University degree with additional years of related work experience and/or training/courses.


At least four years of professional experience, including at least two years’ experience as an OIM/R officer or in a related functional role; an in-depth knowledge of WFP processes, systems and OIM/R requirements.



Fluency (level C) in English language.


Knowledge and Skills

Knowledge & Skills:

  • Excellent oral and written communication skills, able to clearly articulate insights to external stakeholders and stakeholders within WFP;
  • Strong understanding of OIM/R concepts and principals with a broad knowledge of best practices, techniques and processes;
  • Strong analytical skills with the ability to analyse and interpret information and draw out the key messages;
  • Capacity to produce high quality products when working under pressure and with competing deadlines;
  • Ability to work in a team and establish effective working relations with persons of different national and cultural backgrounds;
  • High capacity for organization and cross-functional coordination, as well as an ability to work with a high degree of independence in a team environment;
  • Ability to adjust own communication style to different internal and external audiences and purposes;
  • Ability to lead, motivate and develop less experienced/more junior staff.



Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.