IT Support Specialist

  • Infobip
  • Seattle, WA, USA
  • 17/11/2021
Full time

Description

Why is this role important at Infobip? 

As an IT Support Specialist, you will provide local and remote support across the organization. You will work in a timely manner to investigate, research and resolve complex IT support issues. As a member of the Corporate IT team, you will provide advanced troubleshooting on complicated IT issues, technical guidance to other team members and handle escalations within the team.

Key Responsibilities

  • Installation, configuration, and ongoing usability of computers, business equipment, and software.
  • Support internal applications such as Microsoft Office, Microsoft Teams, Slack, Jira, and more.
  • Review current processes and recommend process improvements. Update documentation and workflow processes.
  • Collaborate with Corporate IT teams to update workflow processes impacting multiple teams.
  • Resolve and document tickets in Jira following Infobip Information Technology policy and procedures.
  • Identify training needs, perform new user IT training and communication of IT policies and standards to improve end user experience.
  • Monitor service level agreements, perform audits, and report findings to management
  • Participate in on-call support for off-hour issues, enterprise-wide IT projects and initiatives and assist in inventory management of computers and other personal hardware assets.

Qualifications

  • 3-5 years of experience in a professional IT Information Technology team.
  • Good understanding of MacOS and Linux, TCP/IP networking, office infrastructure setup
  • Bachelor’s degree in Computer Science, engineering or related field or equivalent experience.
  • Working knowledge of Windows 10, iOS & Android.
  • Solid understanding of ticketing systems, Jira experience preferred.
  • Extra plus if one has experience working with Jamf

Additional Information

Why our employees choose us (and stay)?

  • Awesome clients – We serve and partner with the majority of the leading brands, banks, social networks, mobile operators, OTTs, aggregators and many more. 
  • Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
  • Learn as you grow – Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
  • Connect globally  – Work with people from different countries, participate in the biggest IT and Telecom events. We put the “global” in globalization.
  • Great Environment – Team spirit, passion, creativity and persistence are the drivers of our company.
  • Pay & Perks – Competitive salary, health benefits, travel allowance, a team taking care of all the equipment you need, team buildings and other organised activities. Talk about a balanced lifestyle!

Plus, our North American offices have become Great Place to Work-Certified™ #LI-MM1

We do not ask for any fees (refundable or non-refundable) at any stage of the job application and or recruitment process. We, therefore, appeal to job seekers not to respond to any such requests.

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