The Product Sales Expert for customer engagement solutions is an individual contributor role in regional structure functioning as a sales overlay, with direct reporting line towards Sales Director and full accountability for achieving sales targets of Conversations and Answers in dedicated region. This role requires expertise in mid to large-scale Martech and customer engagement solutions at business and operational level with strong technical understanding of this solutions.
Product Sales Expert for customer engagement solutions main goal is to improve and speed up Conversations and Answers solution penetration and monetization in the region across all target verticals. Person in this role has deep understanding of the industry, regulations, pain points, metrics and KPI's that are important to product success.
Focus of this person is on translating products performance targets into regional targets and activities to achieve best balance in terms of effort and outcome keeping proactive feedback loop from market to HQ. This is achieved by owning revenue KPIs and active selling of dedicated SaaS product(s) in dedicated region(s) and execution of commercial activities with continuous collaboration with HQ team on all commercial and strategic initiatives.
PSE supports and actively participates in high value growth opportunities, from ideation phase to execution phase, working closely with all peers and stakeholders. This means that cooperation with sales teams and sales individuals is of utmost importance, balancing and aligning approach with SD / RD and HQ (PSM team).
PSE is a “go to person” when it comes to experience and assistance regarding selling Customer engagement and martech solutions. Goal is to create and execute monetization strategies and successfully bring and commercialize products on the regional markets which combines hands on work with customers and strategic approach.
Also, the Product Sales Expert is working on new opportunities for their region that are going to bring high value, identifies sales opportunities in changing environment, owns and drives sales deals and sales strategy in general. To be successful in this, PSE needs to define, develop, and align with HQ effective go to market strategy for its area of responsibility.
PSE is cross referencing HQ directions and inputs. Participates in regional sales planning and serves as a bridge between local regional team and global product team. Assure product growth and sustainability.
By doing all above stated, PSE is continuously gathering market insights, customer and local team feedback and feeding it to HQ (PSMs, PD, PMM…) in a structured and meaningful way in order to create prerequisites for further growth and sustainability.
You know you are doing a good job when:
Why our employees choose us and stay?
At Infobip we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Why is this role important at Infobip?
Head of Customer Support is responsible to organize and lead technical support for customer on regional level. Manager is expected to ensure high customer satisfaction and manage regional team resources. Head is expected to scale functional strategy in line with overall Infobip business objectives and work closely with regional leadership of all functions to ensure world-class customer experience.