Main purpose of Job
To provide an innovative, strategic and streamlined business performance model that enhances the Tip-offs Anonymous service offering to clients. To effectively manage and maintain Tip-offs Anonymous ISO & Ethics Certification
Key Performance Areas:
External/ Internal Client Impact
Trend analysis and data analytics
Case Management System Development, maintenance and marketing
ISO & Ethics Institute Certification
Finance / Administration
3 Year Degree
B.Com/ Forensic qualification. Call Centre related certification.
4-6 years /experience in a contact centre environment preferably with oversight of larger teams
Management of projects. People Management/IR Management
*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.