Technical Account Administrator

  • Infobip
  • Bogotá, Bogota, Colombia
  • 17/11/2021
Full time

Description

As a Technical Account Administrator within Infobip Customer Support you will have a chance to work with both internal and external customers, ensuring all technical services related to projects, account setup and maintenance are delivered in an accurate and timely manner.  

What are we doing this for? The answer is simple: to ensure high-level of customer satisfaction.

How do we insure our success? We are focused on continuous development of ourselves, of other team members and of our processes. And also, as we have so much different cases and scenarios we are documenting everything in order to make it easier for all of us to work on different cases.

What are the key tasks of a Technical Account Administrator:

  • Actioning US Short Code SMS/MMS provisioning requests for identified Wholesale clients.

  • Triggering campaign workflow for new campaigns via Campaign Brief Tool.

  • Provide guidance to wholesale clients for use case compliance as needed.

  • Reviewing initial submissions of customer campaigns for compliance standards.

  • Submitting approved and finalized campaigns to the carriers as needed.

  • RFI (request for information) management for in-flight campaigns.

  • Supporting campaign certification with the clients as needed.

  • Actioning US Short Code SMS/MMS migration and cancellation requests for identified Wholesale clients.

  • CSCA lease renewal management for OM leased Short Codes

Qualifications

  • Ability to work independently and to take initiative to accomplish assigned tasks accurately and by established deadlines.

  • Attention to detail, customer service orientated and strong organizational skills. 

  • A sense of humor and a “can do attitude”.

  • Ability to maintain composure while working under pressure.

  • Excellent verbal and written communication skills

  • Experience working with US mobile carriers with regulatory governance focus

Additional Information

Why our employees choose us (and stay)?

  • Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. You can look forward to working with the likes of Viber, Zendesk, O2 and… Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
  • Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
  • Learn as you grow – Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
  • Connect globally  – Work with people from different countries, participate in the biggest IT and Telecom events. We put the “global” in globalization.

We do not ask for any fees (refundable or non-refundable) at any stage of the job application and or recruitment process. We, therefore, appeal to job seekers not to respond to any such requests.

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