Infobip is seeking an ambitious Customer Marketing Expert to drive marketing strategies and programs focused on growing, engaging, and retaining our enterprise customers across the globe. Reporting to the Customer Marketing Director, you will be responsible for executing and building on key global and regional customer initiatives; creating alignment, support, and collaboration across the business; and improving customer communications and tools.
You will also be required to lead the team and represent the customer marketing department in leadership meetings for a period of 6-9 months while the Customer Marketing Director is on maternity leave.
Core Job Responsibilities
Why our employees choose us (and stay)?
At Infobip we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Why is this role important at Infobip?
Head of Customer Support is responsible to organize and lead technical support for customer on regional level. Manager is expected to ensure high customer satisfaction and manage regional team resources. Head is expected to scale functional strategy in line with overall Infobip business objectives and work closely with regional leadership of all functions to ensure world-class customer experience.