Senior Implementation Consultant is responsible for the implementation of Infobip services to customers in a post-sales environment. They will usually be engaged in more complex projects for high segment customers. Working with the rest of the Professional Services department, this position will quickly assess customer needs, develop innovative plans to solve their problems and implement these plans to the customer's satisfaction.
Senior Consultant also provides on-demand pre-Sales support in opportunities with new prospects, as well as with existing customers. Working directly with the Account Executives, this role will quickly assess customer needs, develop innovative plans to solve complex business workflow, and implement these plans in the Infobip environment.
A Consultant must have a passion for helping customers find creative ways to run their businesses more effectively. Finding new ways to constantly improve the satisfaction and loyalty of our customers is a top priority. Working with aggressive timelines and a full customer portfolio is required. Senior will mentor other team members and contribute to their development and act as “go to” technical expert on company level.
Provide implementation services to new and existing customers
Provide pre-Sales support/Services Sales
Contribute to internal PS initiatives
Contribute to internal product related Initiatives
Focus on Continuous Development
Why our employees choose us (and stay)?
At Infobip we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Why is this role important at Infobip?
Head of Customer Support is responsible to organize and lead technical support for customer on regional level. Manager is expected to ensure high customer satisfaction and manage regional team resources. Head is expected to scale functional strategy in line with overall Infobip business objectives and work closely with regional leadership of all functions to ensure world-class customer experience.