Senior Implementation Consultant

  • Infobip
  • Sarajevo, Bosnia and Herzegovina
  • 17/11/2021
Full time


Senior Implementation Consultant is responsible for the implementation of Infobip services to customers in a post-sales environment. They will usually be engaged in more complex projects for high segment customers. Working with the rest of the Professional Services department, this position will quickly assess customer needs, develop innovative plans to solve their problems and implement these plans to the customer's satisfaction.

Senior Consultant also provides on-demand pre-Sales support in opportunities with new prospects, as well as with existing customers. Working directly with the Account Executives, this role will quickly assess customer needs, develop innovative plans to solve complex business workflow, and implement these plans in the Infobip environment.

A Consultant must have a passion for helping customers find creative ways to run their businesses more effectively. Finding new ways to constantly improve the satisfaction and loyalty of our customers is a top priority. Working with aggressive timelines and a full customer portfolio is required. Senior will mentor other team members and contribute to their development and act as “go to” technical expert on company level.

Main Responsibilities:

Provide implementation services to new and existing customers

  •  Document and validate customer’s business requirements and map to Infobip product functionality
  • Configure/customize Infobip solutions to meet customer’s business requirements
  • Create SoW and define low-level SoW requirements
  •  Attend internal project meetings and provide status on progress of activities and deliverables
  • Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries
  • Ensure the highest degree of customer satisfaction during the implementation project

Provide pre-Sales support/Services Sales

  • On demand support the sales cycle through solution review and feedback, and assistance with scoping and estimation

Contribute to internal PS initiatives

  • Document solutions and best practices and share with PS community
  • Participate in global PS Chapter in area) of interest and expertise
  • Participate in practices and process improvement initiatives

 Contribute to internal product related Initiatives

  • Product feedback collection from customers and partner

Focus on Continuous Development

  • Participate in Continuing Education sessions
  •  Be fully versed on functionality released with each new product upgrade
  •  Mentor junior team members and newcomers
  • Have an excellent overview of business, competition, and latest industry trends
  • Collaborate and share knowledge with technical community on company and market level.


  • At least 7 years of experience in the ICT sector working with customers directly for system implementation projects
  • A wide range of interests and working experience in these technologies: SQL, programming logic, and computer networks
  • Experience in handling SaaS solutions & APIs is a plus
  • Willingness to embark on short-timed travels for on-site deployment or consultation
  • A great command of the English language when communicating to clients, partners, and colleagues alike

Additional Information

Why our employees choose us (and stay)?   

  • Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. You can look forward to working with the likes of Viber, Zendesk, O2 and… Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
  • Opportunity knocks often. – Being a part of a growing company in a growing industry – we challenge you to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
  • Learn as you grow – Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
  • Connect globally  – Work with people from different countries, participate in the biggest IT and Telecom events. We put the “global” in globalization.
  • Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team buildings and other organized activities, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!

We do not ask for any fees (refundable or non-refundable) at any stage of the job application and or recruitment process. We, therefore, appeal to job seekers not to respond to any such requests.