Operator Partnership Technical Account Manager

  • Infobip
  • Moscow, Russia
  • 17/11/2021
Full time


Why is this role important at Infobip?

OP Technical Account Manager ensures that the business operations within OP function in Eurasia are run smoothly.  OP Technical Account Manager is an experienced professional, the person in this role displays excellent knowledge in our internal tools, and business processes; runs the back-office duties independently, knows how to solve the disputes effectively or to whom to consult when needed and mentors the less experienced colleagues.

What will you do?

  • Supporting the OPMs and PGMs for the assigned telecoms
  • QBR preparation and presentation
  • Proactively communicating the status, escalations, and recommendations for the telecoms
  • Resolving billing disputes
  • Cooperating with the internal stakeholders in bringing the best service to the telecoms
  • Dispatching the issues to the Core Network Team
  • Sender registration
  • Managing Short Codes (SMS and USSD)
  • Ensuring smooth introduction of the services and delivered solutions as well as the proper setup for the assigned telecoms, setup of the new services, and traffic monitoring when applicable
  • Keeping up with all the updates from the industry, updates on the products in the telecom sector as well as route pricing in cooperation with the BG (Business Growth) team.


More about you:

  • Bachelor's degree
  • Preferred 1-3 years of experience in a similar role or experience in telecom industry
  • Proficiency in MS Office, especially in Excel
  • High level of written and oral communication skills
  • You are passionate about technology and systems
  • You describe yourself as a detail-oriented person
  • Resourcefulness
  • Problem solving
  • Efficient communication
  • Prioritization skills

Additional Information

When you become part of Infobip you can expect:

  • Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
  • Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve. 
  • Learn as you grow – Starting with a fantastic Onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
  • Connect globally – Work with people from all over the world. We put the “global” in globalisation.
  • Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ... Talk about a balanced lifestyle!

We do not ask for any fees (refundable or non-refundable) at any stage of the job application and or recruitment process. We, therefore, appeal to job seekers not to respond to any such requests.