Customer Facing Enablement Expert

  • Infobip
  • Moscow, Russia
  • 17/11/2021
Full time


What is Customer Facing Enablement?

Customer Facing Enablement is the strategic and essential process of equipping  and fueling sellers, in all routes, with the content, guidance, and activation they need to engage buyers effectively.  It's stretching and supporting sellers, CSM’s, presales to:

  • Get smarter about their client and what Infobip can do for their client
  • Build knowledge and confidence in their technical depth of an ever-changing portfolio and competitive landscape
  • Prepare to engage clients and be agile in responding to clients
  • Envision the opportunity and create value propositions that are clear and compel the client to engage

We help sellers navigate Infobip and customer effectively, to progress, develop, and win!


What background do I have to have?

  • We strive to hire local CFE person who is able to work in their time zone, knows language and territory specifics and understand cultural specifics in particular region.
  • As our Sales organization is growing at a rapid pace, meaning an increased need for Enablement to educate, train, and empower CF roles to efficiently win more business, enhance better cross-department collaboration and enhance onboarding procedure to ensure shorter ramp up time.
  • We are seeking a senior CF Enablement person with 4+ years’ experience in partnering with a Sales organization. This is an individual contributor role supporting our customer-facing segment and reporting to Sales Director locally. Person must know solution, complex selling methodologies, sales process, sales matrix, trends in revenue enablement  and basic knowledge in sales business managerial skills in order to work with regional management.  


This is the perfect role for you if you excel at:

  • Collaborating cross-functionally and building relationships to inform, shape, and execute upon a successful enablement strategy
  • Sales training and coaching salespeople of all levels
  • Understanding the Sales role and priorities, and using this information to deliver a world-class Onboarding and Continuous Enablement program
  • Effective written and verbal communication and presentation skills in both internal and external contexts
  • Developing process guides and training modules for consumption by a broad audience  
  • Knowing sales performance tracking, education RoI matrix, Sales force and SaaS sales process
  • Working with CF teams to reinforce what they have learnt and provide business managerial coaching, feedback sessions
  • Working nimbly in a fast-paced environment while maintaining a commitment to excellence and strong attention to detail
  • Being able to prioritize and stay organized while juggling multiple projects, workstreams, and stakeholders

What will be my scope of work?

  • Partner with sales leaders to understand the needs of the team and design and execute a customized enablement strategy to support the team’s sales readiness and effectiveness
  • Collaborate closely with CF Enablement team and subject matter experts within Sales, Sales Operations, Marketing, Product Marketing, and Product Management
  • Develop and deliver content for employee Onboarding and Continuous Enablement programs using the most effective format and delivery vehicle (e.g. audio, video, eLearning, role plays)
  • Manage scheduling of virtual and in-person classes for new CF roles, and ensure their success with regular check-ins throughout their first 90 days
  • Manage the rollout, adoption, and knowledge transfer of sales tools & best practices, and communicate with learners, facilitators, and speakers to ensure smooth delivery of training classes and programs
  • Build and maintain relationships with Sales Management to ensure Enablement aligns with Sales organizational goals and objectives
  • Maintain the culture and internal brand of the Global Enablement organization
  • Deliver monthly Solutions bootcamp, training sessions, webinars, e-learnings, workshops
  • Understand regional needs and customizing international support
  • Partner closely with the product teams and product marketing teams to lead the internal enablement efforts of product launches.
  • Collect feedback from stakeholders and continuously work to improve quality of content, format, and delivery worldwide.

Additional Information

Why You Should Consider This Opportunity

Learn as you grow – Starting from an onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.

Opportunity Knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

Never a dull moment – We work with powerful companies with great impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries on a daily basis.

Great environment – Wonderful team spirit, creativity and persistence are the drivers of our company.

Pay & Perks – Competitive salary, health and pension benefits, travel allowances, a team taking care of all the equipment you need, team buildings and other organized activities, kitchen stocked with the usual suspects… Talk about a balanced lifestyle!

We do not ask for any fees (refundable or non-refundable) at any stage of the job application and or recruitment process. We, therefore, appeal to job seekers not to respond to any such requests.