What is Customer Facing Enablement?
Customer Facing Enablement is the strategic and essential process of equipping and fueling sellers, in all routes, with the content, guidance, and activation they need to engage buyers effectively. It's stretching and supporting sellers, CSM’s, presales to:
We help sellers navigate Infobip and customer effectively, to progress, develop, and win!
What background do I have to have?
This is the perfect role for you if you excel at:
What will be my scope of work?
Why You Should Consider This Opportunity
Learn as you grow – Starting from an onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
Opportunity Knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
Never a dull moment – We work with powerful companies with great impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries on a daily basis.
Great environment – Wonderful team spirit, creativity and persistence are the drivers of our company.
Pay & Perks – Competitive salary, health and pension benefits, travel allowances, a team taking care of all the equipment you need, team buildings and other organized activities, kitchen stocked with the usual suspects… Talk about a balanced lifestyle!
At Infobip we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Why is this role important at Infobip?
Head of Customer Support is responsible to organize and lead technical support for customer on regional level. Manager is expected to ensure high customer satisfaction and manage regional team resources. Head is expected to scale functional strategy in line with overall Infobip business objectives and work closely with regional leadership of all functions to ensure world-class customer experience.