As a Senior Customer Marketing Manager focusing on the North American market, you will build and launch the integrated marketing strategies specifically focused on our enterprise customers. You have a deep understanding of the customer journey, how to drive adoption and maximize retention. With a data-driven approach, you constantly measure and quantify the impact of your programs for continual improvement.
Reporting to the Head of Marketing – North America, you’ll architect and execute key regional customer initiatives while supporting the global customer marketing program—creating alignment, support, and collaboration across the business. This role is highly visible and works cross-functionally with in-region marketing colleagues as well as an extended global team in product marketing, customer success, brand, growth, and revenue.
Why our employees choose us (and stay)?
Awesome clients – We serve and partner with the majority of the leading brands, banks, social networks, mobile operators, OTTs, aggregators and many more.
Learn as you Grow – Starting from our Academy as an on-boarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
Opportunity Knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow!
Never a Dull Moment – We work with companies that have a large impact, which pushes us to work to the highest possible level. You will have the opportunity to work on unique challenges and push the boundaries.
Great Culture – Team spirit, passion, creativity and persistence are the drivers of our company.
Plus, our North American offices are Great Place to Work-Certified™ Come and join us! #LI-MM1
At Infobip we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Why is this role important at Infobip?
Head of Customer Support is responsible to organize and lead technical support for customer on regional level. Manager is expected to ensure high customer satisfaction and manage regional team resources. Head is expected to scale functional strategy in line with overall Infobip business objectives and work closely with regional leadership of all functions to ensure world-class customer experience.